Leverage work order management, advanced scheduling, and workforce optimization to increase first time fix rates by 18%* and increase productivity for mobile techs by 26%*.
Track entitlements and proactively manage warranties and service contracts to increase service revenue by 22%* and contract renewals by 12%*.
Monitor service parts and inventory, and manage reverse logistics and depot repair activities to decrease field service costs by 14%* & mean time to repair by 19%*.
Facilitate collaboration, monitor the social ticker and enable machine-to-machine communication to increase first time fix rates by 18%* and decrease mean time to repair by 19%*.
Provide self-service access to customers and gain full transparency into partner operations to increase service revenues by 22%* and customer satisfaction scores by 15%*.
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