Leverage work order management, advanced scheduling, and workforce optimization to increase first time fix rates by 11%* and decrease average time to repair by 16%*.
Track your installed base and entitlements, and proactively manage warranties and service contracts to increase service revenue by 14%*.
Monitor service parts and inventory, and manage reverse logistics and depot repair activities to decrease both field service costs and average time to repair by 16%*.
Facilitate collaboration, monitor the social ticker and enable machine-to-machine communication to increase first time fix rates by 11%* and field service productivity by 31%*.
Provide self-service access to customers and gain full transparency into partner operations to increase service revenues by 14%* and customer satisfaction scores by 16%*.
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