Management Team

A: I love being part of the software industry. Spending the past 24 years in the industry has been a fantastic ongoing learning experience. There is no better accelerated learning environment than a company that’s doubling year after year. I’ve been a part of some wonderful leadership teams with whom I’ve experienced amazing growth (and some humbling years as well), but most importantly, been in environments where I was able to learn and benefit from the mistakes I’ve made.

A: I’ve been most surprised by the massive need for our solution in the Field Service industry. I laugh when I hear ServiceMax described as a “niche” business. There are over 10 million field service professionals in the U.S. and Europe alone, and hundreds of thousands of commercial and residential specialty service businesses. The CRM industry has been so focused on the needs of salespeople for the past decade, they’ve forgotten about the field guys who keep everything running.

Look around you as you drive to work. Everything you see needs to be maintained or fixed over time. Count the number of little white vans as you drive…service people on their way to fix the stuff that makes everything tick. Many companies generate the majority of their revenues and profits from service contracts. Service teams desperately need innovative, usable solutions and we’re out to make that happen.

A: If you’re a large company using a big, bloated, expensive system designed in the ‘90’s, we will give your service team a more responsive, nimble, adaptive solution. How does your current system deal with changes in your business? Mergers and acquisitions? New service programs? Doing business in remote and international locations? ServiceMax will enable all of it in one consolidated solution.

If you’re a smaller service team using a manual or homegrown solution, we will provide you capabilities you’ve only dreamed of. You’ll be up and running in days, making your customers even more loyal and profitable.

We do it all on the world’s most reliable cloud computing platform, force.com, used by over 80,000 companies of all sizes. Rock solid, secure, scalable and trusted.

A: I love the business we’re in, and the fantastic team we’ve put together to build it.

Our customers do cool stuff. They take care of everything you see: complex medical devices like lasers, patient monitors, and cancer treatment solutions that save lives; roofs, roads and parking lots; coffee machines and meat processing machines; boilers, furnaces, and air conditioning units; everything you see around you…our customers are out keeping them in service, doing what they were designed to do. I’m proud to be helping our customers make sure it’s all running smoothly.

I’m proud to be building a great team and culture at ServiceMax. We hire fantastic people who are focused on making sure we deliver extraordinary value for our customers. Employees who strive to make every customer interaction one where the customer walks away and says, “Oh WOW, I just love working with ServiceMax!” A team that collaborates respectfully across the company, and with our partners. A culture that encourages risk-taking, mistake-making and constant learning. Finally, I’m proud to be part of a team with an absolute and relentless commitment to become the leading provider of next-generation solutions that our customers, and our industry, depend on.

Spend time with my family; read everything I can get my hands on; travel.

A: My first entrepreneurial endeavor – a paper route. I learned the valuable lessons of running a business as a young teenager while delivering papers at 5am, 7 days a week, 365 days a year.

A: Adam Smith, author of “The Wealth of Nations,” a book whose ideas had a profound impact on modern economics and concepts of individual freedom. I’d love to hear firsthand the experiences and influences that led to Mr. Smith’s enduring views.

A: Breadth and depth of the product given the relatively limited resources invested.

A: Undeniable value!

A: Best in class product & people!

Anything that requires physical activity (basketball, golf, running, skiing); playing cards and board games; and watching movies and reality TV shows.

A: Extensity. We took a very small company through an IPO and wild growth to eventually be acquired by Geac/Infor.

A: Henry Ford. He turned a personal passion into a product that the masses could afford, a company that employed thousands of people, and invented new ways of business that created an industry.

A: The market interest and opportunity to provide a complete field service solution for any size company. After-sales service is a pillar of most businesses, and yet it is a business challenge that most companies have not been able to address with technology, until ServiceMax.

A: All businesses are focusing more attention on how to maximize the lifetime revenue from their customers. This requires a comprehensive solution that delivers a 360 degree view of your customers from their initial interest in your products, through their purchases, and throughout their support and service history. ServiceMax finally delivers the solution that companies need to provide this view.

A: ServiceMax has a great market opportunity that everyone can understand, a comprehensive, high quality software solution and an incredibly talented team of innovators, experts and leaders that make great business partners for our customers.

Ride motorcycles, play soccer, spend time with family.

A: Honestly, all the really big lessons came from my family and their rather humorous views of the world. From a business perspective, however, I probably learned the most at Extensity/Infor, where I was first able to see and be part of a rapidly growing start-up that was acquired by a much larger organization. The challenges and learning opportunities over a period of years were invaluable, and I was fortunate to have had some very strong mentors there who taught me a lot about strategy, vision, and priorities.

A: I would have to choose Leonard da Vinci. Much has been written about his life, passions and vision. To sit down and have a conversation with someone whose background is so broad and accomplishments so many would be nothing short of priceless. His life and genius serve as an example to never put limits on your potential, your creativity and your technological ingenuity.

A: There is such a strong collaborative spirit, passion, and dedication to all of our customers at ServiceMax. It’s a rare combination to have so consistently throughout an organization, and it’s infectious!

A: My life consists of talking to new clients about their use of ServiceMax! Like our marketing department says, I would tell them to throw out everything they’ve ever thought about field service. This is a completely new way. Not only a new way of using technology to optimize complex processes, but a new way to leverage the strategic value of the field service function for the entire company.

A: When I first “met” ServiceMax it was immediately apparent that this company had a solid and much needed value proposition, coupled with passion and a sincere desire to bring an incredible experience to our customers. With great customers, products, and people, ServiceMax is a very special company.

I am an avid photographer, gardener, and home renovator.

A: By far my most significant work experience was SuccessFactors. Working there truly shaped me as a marketer and taught me to constantly strive for higher performance from my team and myself, and never settle for “how everyone else does it.” I’m proud of what we built at SFSF, and plan to do it again at ServiceMax, where the opportunity is equally enormous.

A: Elizabeth the First. Born under conditions that led to questions of her legitimacy, raised in a toxic political environment, she managed to not only survive but reach the throne herself. Once there she led England for decades. She faced a challenge to the very sovereignty of her throne, withstood the enmity of the most powerful nation in Europe, and weathered the difficulty of guiding her people through the religious turmoil of the time. She played as an equal in what was then and now considered a "man's game," and she did it better than her contemporaries. Even by today’s standards she sets a goalpost for conduct.

A: I joined ServiceMax for one simple reason – to work for a company led by Dave Yarnold. As I dug into the job I was astounded about how neglected the field service space has been, and how huge the opportunity for companies to rethink the way they manage and value their field service operations really is. We have the chance to change the world of field service, and we’re doing it!

A: Mobile, collaborative, and cloud-based. Easy, quick, and flexible. Powerful, scalable, and complete. Customer-focused, responsive, and smart. What more could you want from a technology company??

A: I am most proud of our team. The management team is the best I’ve ever worked with, the sales and service teams are top notch, and the engineering and product teams crank out innovative features faster than I can figure out the time difference to India.

If I’m not working, I’m chasing my spunky little daughter around and teaching her how to do the things I USED to do outside of work. Like cycling, skiing, and playing soccer.

A: In the last 18 years, I have been fortunate enough to work with some great leaders and visionaries in businesses across US, Europe and Asia, helping them put their vision into action. Starting ServiceMax several years ago, and working with the technology, customer needs, and go-to-market challenges, I have learned a great deal about how customer success is key to building a great company. Customer success is central to everything we do here at ServiceMax.

A: There are so many that I wish I had the opportunity to meet and associate with in very diverse fields … many great scientists that worked lifelong to eliminate deep-rooted dogma & illuminate truth, many great leaders that worked tirelessly to improve situation for their fellow human beings from all kinds of cultural backgrounds, musicians and artists that created such an impact on the entire world sharing their sense of beauty and love for humanity. But the one person that I so wish I had met was Mahatma Gandhi. A true leader who had the grandest of vision for independent India, a person of such profound levels of will power and integrity, and yet such a humble human being that lived a very simple life. There is no other that has influenced my vision of ideal more than Gandhi.

A: How we at ServiceMax have been willing take chances on so many firsts, and how we have been embraced by our customers & partners, excellent investors, and most of all, a fantastic team of individuals that have joined us on our quest to revolutionize the field service industry.

A: ServiceMax can help you revolutionize the way you deliver services to your customers. While doing so, our solution can help you produce better bottom line results by helping you identify opportunities to grow your services revenue, gain operational efficiencies, at the same time providing great tools in the hands of your employees to make them happy and effective representatives of your brand.

A: At ServiceMax, we are out to change the world! We are doing so working with cutting edge technology, visionary business leaders in a wide variety of companies, and a very talented team of people that I am proud to associate myself with. What can be more fun?!

Relaxing outdoors, playing golf and bike riding …especially when it’s with my wife and kids. Reading great books (usually contemporary science, human history and Indian literature) and spending time with family and friends. Starting to pickup some racing too!

A: I learned the most when working for a dynamic Systems Integrator in Singapore in 1995. The job required one to be completely independent, working with new technologies almost on a daily basis and demanded quick decision-making. I learned how to be decisive, drive a team of people to remain goal-congruent, and the confidence to embrace new technologies. These three qualities are key for any technology leadership role.

A: Jon Stewart. Not because he is funny, famous and makes a lot of sense. He does his job extremely well and delivers what he is mandated to do. And he probably has the coolest of connections on facebook!

A: When we inevitably started to grow, I was a little concerned about two things: if we will be able to attract the best talent at all levels, and if the growth will impede our agility. I am surprised (and impressed) with the way we have handled growth on all fronts.

A: If you want to be a cutting-edge 21st century corporation, you ought to believe in global warming, cloud computing, enterprise collaboration, field mobility and ServiceMax. Period.

A: ServiceMax, the company, has one of the best leadership teams I have worked with so far. They are big achievers yet continue to be great dreamers to achieve more! ServiceMax, the product, has the promise to transform an otherwise boring domain.

I love listening to and singing Indian (Hindi) movie sound tracks from the 50s and 60s. I have a reasonably good voice. Love traveling the world too! Have covered 17 countries in 5 continents so far. The world makes me feel humble and connected.