ServiceMax Announces 'Service Flow Designer' For Easy Configuration of Field Service Business Processes

Posted: 30/03/2011

Product Update Enables Field Service Operations to Rapidly Meet Changing Business Requirements

Santa Clara, CA – March X, 2011 – Today, cloud-based field service management suite ServiceMax unveiled the first release of its Service Flow Manager capabilities: Service Flow Designer. ServiceMax is the first and only complete suite of cloud-based, collaborative and mobile field service applications that is built on salesforce.com's Force.com platform. It gives service organizations across a variety of industries the tools to rethink their approach to field service to get highly efficient operations and happier customers. Service Flow Designer fully integrates with the ServiceMax suite of tools to offer ServiceMax customers the flexibility to easily design and deliver end-to-end field service business process software.

Service Flow Designer helps field service organizations rethink and adapt their business process management by:

• Significantly reducing time to configure work flow process


• Improving the flexibility of software to meet variety of business process needs


• Ensuring that end-user actions follow business process best practices


• Providing a dozen out-of-the-box field service work flows that can be immediately configured to meet customers' various needs


• Allowing users to re-use common components of business processes to easily design new work flows


• Extending business process flows to external systems via web services with external apps such as accounting, invoicing systems, inventory systems and more


• Providing validation rules and entry criteria to ensure process flows design is efficient


• Providing support for industry-specific business process flows


• Including business logic to prevent end-user error

Service Flow Manager and Service Flow Designer are a part of the ServiceMax suite of tools that enable field service organizations to have a complete, end-to-end business management process and better manage their post-sales customer service operations.

About ServiceMax

ServiceMax delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service management to optimize operations and delight customers. Companies use the ServiceMax suite to handle everything from contract entitlements to scheduling & workforce optimization, to inventory & parts logistics and real-time customer and partner portal access. ServiceMax is built and delivered as a native Force.com cloud application so customers are up and running quickly with a low cost subscription model that is completely integrated with their Salesforce.com CRM. Customers include large enterprises such as DuPont, Electrolux and Pentair, and smaller companies such as Everyday Wireless and Advanta Clean. ServiceMax is headquartered in Santa Clara, California. For more information, please visit www.servicemax.com or find us on Twitter and Facebook.

Contact:
ServiceMax
Greer Karlis or Derek Korte
LaunchSquad
servicemax@launchsquad.com
(415) 625-8555