We are a company of innovators, thinkers and doers who care passionately about changing the world of field service.
Field service is a massive and growing industry, powered by companies that make machines and equipment we use every day—in our homes, at our offices, in hospitals and just about everywhere. And all of these machines need to be fixed, maintained and sometimes replaced.
That's where ServiceMax comes in. We make software that makes field service smarter, more efficient and more profitable than you can imagine. Our software lives in the cloud and connects field technicians, companies and customers to provide a simple, yet powerful way to manage all aspects of delivering world-class service experiences. ServiceMax is rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers along the way.
Our mission is to be the go-to application for every field service technician in the world. We make software that customers love. More importantly, we make software that creates amazing service experiences for our customers' customers. And the impact is simple: lower costs, greater efficiency, happier customers and untapped revenue opportunities.
There are more than 5.4m field service technicians in the United States alone, yet today there's no standard platform for managing the way companies delight their customers in the field.
We're changing this by delivering:
- Complete Visibility: for the first time service teams all over the world are gaining deep visibility into their entire service delivery operations on ServiceMax. This visibility gives companies insights that are changing the way they do business—from contracts and pricing to service efficiency to potential sales opportunities. ServiceMax visibility is giving companies a whole new way to think about their business.
- A full suite of field service management applications, from contract entitlements to scheduling & workforce optimization, to inventory & parts logistics, but we also offer cutting edge mobility, social collaboration, and real- time customer and partner portal access.
- Cloud-based solutions built on the proven Force.com platform from salesforce.com, so customers are up and running quickly in a low cost subscription model, tightly integrated to their CRM, and can quickly take advantage of cloud innovations such as our partner portal and ServicePulse capabilities.
- Everywhere: ServiceMax delivers mobile, anywhere access to ALL pertinent information for field technicians and provides mobile, real-time dashboards for management.
- Results: Our solution has helped customers:
- Increase productivity by 31%
- Increase service revenue by 14%
- Reduce costs by 16%
- Increase first time fix rates by 11%
- Decrease average-time-to-repair by 16%