We are a company of innovators, thinkers and doers who care passionately about changing the world. How? By rethinking the massive and growing industry that keeps our world running — field service.
There are more than five million field technicians in the US and tens of millions across the globe. The machines and equipment we use every day — in our homes, at our offices, in hospitals and just about everywhere — need to be installed, fixed and serviced, and these field technicians are tasked with keeping our worlds and the world running every single day.
Here’s where ServiceMax comes in. ServiceMax is the only complete field service software solution helping companies of all sizes manage contracts, scheduling, and parts, while also providing solutions for social, portals, and analytics — all delivered in the cloud to any mobile device. We deliver software that brings together the right data at the right moment to delight customers and drive business results at the crucial point of service. We’re rethinking field service, and delivering cutting edge technology to help companies perfect service delivery, drive revenue and growth, and delight customers.
Field service is keeping our world running, and our mission is to be the go-to application for every field service technician in the world. A mobile device is now necessary to keep up with the amount of data needed to perform the job. This device paired with the right data is the only way to achieve the best possible human interaction at the point of service. ServiceMax is delivering on this, and the impact is simple: lower costs, greater efficiency, happier customers and uncovering untapped revenue opportunities.
Here’s what we deliver:
- Offering a 360 degree view, service teams all over the world are gaining deep visibility into their entire service delivery operations on ServiceMax. From contracts and pricing, to service efficiency and potential sales opportunities, ServiceMax’s visibility is giving companies a whole new way to think about their business.
- A full suite of field service management applications, from contract entitlements to scheduling & workforce optimization, to inventory & parts logistics, but we also offer cutting edge mobility, social collaboration, and real-time customer and partner portal access.
- Cloud-based solutions built on the proven Salesforce1 platform from salesforce.com, customers are up and running quickly with ServiceMax in a low-cost subscription model, tightly integrated to their CRM, and can quickly take advantage of cloud innovations such as our partner portal and ServicePulse capabilities.
- Accessible from everywhere, ServiceMax delivers mobile access to ALL pertinent information for field technicians including real-time communication with experts in the field and dashboards for management.
- Impact: Our solution has helped customers:
- Increase productivity via mobile by 26%
- Increase service revenue by 22%
- Reduce costs by 14%
- Increase first time fix rates by 18%
- Decrease average-time-to-repair by 19%