Maxplore Changes Name to ServiceMax

ServiceMax Known for Innovation in Both SaaS and Field Service
Posted: Wed, 04 June 2009 06:00:00 GMT

Maxplore Technologies, a leading provider of SaaS field service solutions, today announced it has changed its name to ServiceMax. ServiceMax is also the name of the company’s flagship product, a complete field service management solution built and delivered in the cloud, on salesforce.com’s Force.com platform.

“Our customers suggested that we embrace the name ServiceMax as our company name because it is the brand they have grown to trust and rely on,” said David Yarnold, chief executive officer of ServiceMax. “The ServiceMax name is associated with innovation in both the SaaS and field service industries and the demand for our solution continues to accelerate as companies of all sizes strive to improve post-sales support for their existing customers.”

Before ServiceMax, innovation in the field services industry had been dragging and cloud computing applications were nonexistent. Built and delivered as a 100% Force.com native application, ServiceMax is a complete cloud computing solution for post-sales support and field service which enables companies to drive more revenue, control costs, and turn field service into a competitive differentiator. The ServiceMax Suite includes modules for: installed base products, entitlements, scheduling and dispatching, spare parts logistics, depot repair, preventative maintenance, and service partner management.

“We are impressed with the growth that ServiceMax has seen in the short period of time since the company’s launch,” said Steve Lucas, senior vice president of Force.com marketing and alliances at salesforce.com. “The ServiceMax application is an excellent example of what a company can build with the Force.com platform and our shared customers are benefitting from this innovative solution.”

Field service is a key part of the Service Cloud, which transforms customer service through the power of cloud computing and brings together cloud computing platforms to capture every conversation and leverage every community expert in the cloud. By capturing these conversations, the Service Cloud helps companies deliver the expertise of the community to customers, agents and partners regardless of location or device - ensuring that the quality of customer service is consistent across every channel, including post-sales support and field service.