Customer Testimonials

Implementation of ServiceMax to Salesforce.com

Written by Suzanne Young on 6/30/2010

Discovering ServiceMax was a great bonus for us. We had implemented Salesforce.com but were forced to continue to use our old CRM, SalesLogix, for support due to the extensive customization of SalesLogix compared to the "out-of-the-box" Salesforce.com Support module. ServiceMax implemented custom functionality to match our business processes in SalesLogix and added functionality that we only dreamed of. We are especially excited about the ability to "check entitlements" for support cases with the click of a mouse rather than the tedious research method we used before. ServiceMax staff was excellent to work with and made the implementation process better than expected.

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These guys get it!

Written by Jarrod McCarroll on 4/12/2010

Let me start by stating if you have a service organization and are not using a truly dedicated service platform, this is the one. If you do have a software system in place, I would still recommend that you spend the time to speak to ServiceMax. My experience with this company is nothing short of exemplary. They worked hand in hand with us to customize the solution that best fit our company while setting us up for future growth. They have leveraged their knowledge from other businesses and helped us to create a platform that will help us turn a reactionary part of our business into a revenue generating system. That's just the system piece. Their people are why I am writing this recommendation. Outstanding customer interaction! Their team actually listened and then advised. They truly invested in our business and I personally believe that they care about us. The culture they promote and the way they treat us as a customer have made this one of the best experiences our company has been involved with. I would be happy to talk to anyone about our experience. My cell number is 913-522-4204. Believe me, they have the whole enchilada.
Jarrod McCarroll
VP Sales and MKTG
Marlen International
jarrod.mccarroll@marlen.com

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Forefront of field service

Written by Dejair Medeiros Junior on 3/11/2010

ServiceMax is the perfect choice to manage field service operations in the consumer goods industry.

It is an extremely reliable application, even when dealing with thousands of daily transactions and complex business rules.

In a few words: strongly recommended.

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ServiceMax Works!

Written by Jill Arenson on 2/18/2010

We are big fans of SalesForce and were thrilled to see a field service solution that integrated so well with it. The flexibility one gets in Salesforce is present in ServiceMax as well. ServiceMax allowed us to configure it as we needed it. Unlike other field service applications, ServiceMax allows you to design it according to how you need to use it, incorporating all the wonderful flexibility that Salesforce has to offer (and more).

The professional services team at ServiceMax showed us their "configuration workbook" which provided best practices for standard field service activity. We used it as a launching point for the design of our own new and imporved customer service and support offerings.

ServiceMax's team can also assist to design any process or integrate with any back end systems. In all of our dealings with ServiceMax we found their approach professional, friendly and always supportive.

If you are looking for a Field Service solution, take a good, long look at ServiceMax. You'll be glad you did!

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Excellent/ Complete Service Package

Written by Ron Fresta on 11/16/2009

We at AVI-SPL HelpDesk are very impressed with this package. I have experience with legacy 'full featured' service packages. this is an incredible value. The Service MAX team has been a pleasure to deal with and can't do enough for us. We know we've made the right decision. The ability to verify entitlements and recognize our customers quickly, has streamlined our process, saved time, and helped our engineers to focus on technical issues. With the comprehensive Field Service scheduling, Logistics, and other features we're delighted to be a client. I'm pleased to recommend it.

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The best field service application...

Written by Wendel Lemos on 8/3/2009

ServiceMax field service management is the only completely Field Service management application solution for Salesforce. Exceptional business process coverage, a very intuitive application, loads of features and amazing support from ServiceMax.

As a CRM project leader at Electrolux I’m really glad to work with ServiceMax. Considering the complexity of the project that involves more than 600 partners, 2.000 technicians with approximately 40.000 Work orders monthly, ServiceMax always give us an amazing process and application support, as well as great ideas on how to deal with process issues. As an application, ServiceMax is by far much better than we expected and I strongly recommend it.

Well done guys!

Wendel Lemos – CRM project leader - Electrolux

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The perfect field service solution

Written by Julian Haley on 7/31/2009

After spending 3 years of searching and thousands of dollars trying (and failing) to develop a suitable in-house scheduling/field service solution, we are absolutely thrilled to have found ServiceMax.

The ServiceMax app is a perfect fit for our rapidly growing and evolving needs. ServiceMax has a tightly integrated, modular design which allowed us to put the right tools in the hands of the right people, without the headaches of trying to integrate solutions from multiple vendors.

The ServiceMax team was great to work with. They took the time to get a complete understanding of our specialized needs which resulted in a solution that exceeded our expectations.

We highly recommend Serivemax to anyone in need of a top notch integrated field service solution.

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Best solution, best support

Written by Mitch - Stream Info Ltd on 1/4/2009

The combination of ServiceMax and Salesforce represents the most cost effective way in which our company can address our field services, compliance, partner and asset management in a manner that is tighly integrated with our sales and customer management.

The ServiceMax team are highly professional and skilled at understanding our unique business requirements. Despite some Salesforce quirks the ServiceMax team has creatively found workable solutions for all our operational needs.

The web-based configuration, custom development and deployment has been highly efficient given we are based in New Zealand. In some instances problems have been remedied in seconds during the "Go-to-meeting" sessions.

Would I buy ServiceMax again? Absolutely!!

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Great Field Service Application - We Love It!

Written by S.Sharma on 10/15/2008

For several years, my company looked for a Field Service solution that could meet the needs of our diverse manufacturing units. With offices in over 50 countries and with over 14 different ERPs, we needed a Field Service solution that had the built in sophistication our operations required as well as the flexibility that our diverse business mandated. We found it with ServiceMax. ServiceMax provides us with the Entitlement Management, Dispatch, Work Order, and Contract functionality that we need in order to fully realize CRM on the Force.com platform. Not only does ServiceMax have the breadth of functionality we were looking for, it also has the depth we desired. During our business process design sessions we would often turn to ServiceMax to see how the application dealt with a business problem, and sure enough it consistently incorporated the latest best practices. And, if the application was ever not exactly in-line with our business process, we were able to work with ServiceMax Professional Services to make any customizations where appropriate. The ServiceMax team was always wonderful to work with - probably one of the best vendor relationships we have had. Overall, we continue to be impressed with the ServiceMax application and professional services talent.

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Best solution available for our business

Written by D.Pollard-Everyday Sol. on 9/29/2008

Already utilizing Salesforce for our sales and customer support functions, we were very excited to find a “plug-in” application that would enhance our overall experience, providing support for our installed base management activities. ServiceMax not only allowed us to leverage already existing capabilities and information, but by itself was the best of breed solution for helping us manage and control the activities surrounding our installed base of products. The functionality for managing RMA’s, repair work orders, warranty and service contracts provided all the capabilities we needed right out of the box.

In a small company, with limited resources, the ServiceMax model with its ease of implementation was crucial to our success. With the help of the dedicated and focused ServiceMax team we derived benefits almost immediately. We will continue to evolve our use of the product over time. I am not aware of any other products in this space that provide the capabilities and flexibility of ServiceMax at this price point.

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Very Complete Service Solution

Written by M. Israel - igniteService on 8/14/2008

Having worked in the field service business for over 30 years, I've seen many different service management software applications, from small vendors to large. Some are quite good, others seem to lack vision and important key features.

I was pleasantly surprised then when I had a chance to see ServiceMax in depth on more than one occasion. What impressed me was both the depth and breadth of the functionality of the solution, especially from a relatively new solution. It includes all of the core capabilities any service or maintenance organization requires, from service call management, to technician scheduling, to contracts and warranties, to service parts inventory control, to depot repair, and much more. I'd say it compares very favorably with the better known and longer established service management software vendors. I've also witnessed the speed with which they can develop robust new functionality, a capability that will certainly serve both their company and their customers well going forward.

The fact that it sits on the Salesforce Force.com platform as a Software-as-a-Service (SaaS) solution should also be attractive to companies from a total cost of ownership standpoint. SaaS solutions are gaining momentum and are expected to become a more standard method or implementing software going forward. There is clearly no better platform than Salesforce.com on which to base the SaaS model, so ServiceMax is well positioned from that perspective.

Based on my extensive experience in the service business, I strongly urge any organization evaluating service management solutions for field service, depot repair, or maintenance, repair and overhaul to have a hard look at the ServiceMax solution. I don't think they will regret it.

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Excellent Complement to Salesforce

Written by Dawn Strickrott on 8/5/2008

Robust application, knowledgeable and dedicated team, ServiceMax filled our post-sales needs including order processing and shipping, and entitlement management. Highly recommended!

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Feature Rich solution to capture product lifecycle

Written by N. Gomez on 4/24/2008

At our company we were tracking the life of our products post sale, in Excel. We found Service Max with some minor modifications could help us better integrate the life cycle of our products to accounts in SalesForce. These guys are great to work with and very responsive. They work very quickly and take the time to understand your needs. They are also realistic and give you options when things can't be done due to limitations in SalesForce, etc.

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An Elegant, Detailed & Powerful Solution

Written by Pav Mahal on 4/23/2008

We hunted around extensively for a fully customisable but totally SF integrated field service management solution and came up trumps with Maxplore. The product is detailed and works smoothly at every level - multi-currency options, parts inventory control, hourly labour rates, customer portals, inbuilt quoting system, product failure analysis - in fact the most comprehensive after-sales support & management program. Maxplore's team members have been extremely supportive and professional in our customisation requirements and the roll-out program to our tehnical team.

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