ServiceMax from GE Digital

Industry Ecosystem

Industrial Manufacturing & Equipment

Asset intensive environments demand productivity. No one knows this better than manufacturers and the equipment makers that serve them. With productivity in mind, leading manufacturing and equipment firms are making investments in services, IoT technologies and proactive service offerings to create new and profitable businesses. Find out how ServiceMax can help to transform your service delivery to ensure optimal equipment performance and uptime for your customers.

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Life Sciences & Medical Equipment

The growing economy and changes in the technology landscape are increasing demand for security and privacy solutions. As you look to differentiate your services and gain market share over competitors, it’s critical to consider your field service delivery chain. Have you maximized the costs and revenues field service is contributing to the business? Is your service team empowered to easily conduct compliant inspections, ensure service is covered, and have the customer sign off without internet connectivity?

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Aerospace & Defense

Greater demands on the nation's military has defense contractors and aerospace manufacturers driving toward greater efficiencies in service and support. Specifically for maintenance and repair operations (MRO) that need to keep critical defense and combat equipment functioning in an increasingly complex service supply chain, ServiceMax helps A&D service providers do more with less. With ServiceMax Service Logistics and Depot Repair, service teams and support engineers gain seamless visibility into returns and repairs while ensuring timely replacements and overhaul services that keep inventory levels in line and the entire organization in compliance.

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Computer Hardware

Value-added resellers and OEMs (original equipment manufacturers) face tough global competition, ever-changing supply service chains and complicated distribution networks. To add to the mix, product lifecycles are shrinking, service agreements are tight and customer expectations are high. Whether repair happens in the field or at depot, ServiceMax for the computer hardware industry helps OEMs, ASPs (authorized service provider), VARs, suppliers and distributors to achieve superior supply-chain service efficiency.

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Building Services

Whether you are serving a hospital, office, school or restaurant your field service team is under pressure from the ever increasing demands of facilities customers. With tighter budgets, increasing energy costs and aging infrastructures, your customers need more proactive and holistic approaches to building services. ServiceMax provides the right mix of capabilities for Operation and Maintenance (O&M) concerns including full Work Order Management, Parts & Inventory and flexible Service Plans that give your service organization the advantage in optimizing your customers’ building life cycles.

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Retail & Commercial Services

Whether you’re a service organization in the crowded HVAC, plumbing, electrical, solar, or security businesses, your technicians hold the key to higher customer satisfaction and long-term sales growth. Ensuring they are equipped with the tools they need to differentiate your services and gain an advantage means saying goodbye to paper based and manual processes. With ServiceMax, your technicians become effective, productive ambassadors for your company with access to real-time customer and product information, the right parts for every call and ready knowledge to help them to solve problems quickly, the first time.

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Energy & Utilities

From remote offshore platforms in the North Sea to neighborhood power poles, engineers that restore power and keep fuel lines pumping work in complex service environments. Environmental regulations, strict labor laws and union contracts make operations a risky balancing act between cost control and effective, safe service. When energy and utilities companies need to ensure operational excellence, they turn to ServiceMax to provide detailed asset tracking, remotely monitor equipment, schedule large teams of technicians and manage service delivery top to bottom.

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Communications & Media

Communications today is a vast arena of market places. Cable, telecom and content providers rely not only on their equipment and component vendors for critical infra- structure, but they also need software, facilities and top-notch service. As more telecom equipment suppliers start to adopt managed services as a means to compete and take advantage of their existing core competencies, they will need to build on their current field service delivery expertise. And ServiceMax has the tools to help sharpen their service skills and fulfill their promises to an increasingly demanding set of customers.

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Security Systems

The growing economy and changes in the technology landscape are increasing demand for security and privacy solutions. As you look to differentiate your services and gain market share over competitors, it’s critical to consider your field service delivery chain. Have you maximized the costs and revenues field service is contributing to the business? Is your service team empowered to easily conduct compliant inspections, ensure service is covered, and have the customer sign off without internet connectivity? ServiceMax customers in the security systems space are able to improve compliance, increase productivity, shorten billing cycles and increase revenue.

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