ServiceMax - Privacy

ServiceMax Privacy Statement



Introduction


ServiceMax, Inc. (the "Company") is a leading software-as-a-service provider of solutions used to manage field service delivery. These solutions include the ability to manage customer service entitlements, spare parts, work orders and technician dispatching. Protecting consumer privacy is important to the Company. ServiceMax Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. ServiceMax Inc. has certified that it adheres to the Safe Harbor Privacy Principles (the “Principles”) of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view the Company's certification, please visit http://www.export.gov/safeharbor/. If there is any conflict between the policies in this privacy policy and the Principles, the Principles shall govern. This privacy policy outlines our general policy and practices for implementing the Principles, including the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information. This privacy policy applies to all personal information received by the Company whether in electronic, paper or verbal format.

Definitions


"Personal Information" or "Information" means information that (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual. "Sensitive Personal Information" means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual's health.

Principles


Notice


Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. Individuals can find this Notice in the Company's online user documentation. Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Information for a purpose other than for which it was originally collected.

Choice


The Company will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Company shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.

Onward Transfers


Prior to disclosing Personal Information to a third party, Company shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.

Data Security


Company shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Company cannot guarantee the security of Information on or transmitted via the Internet.

Data Integrity


Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.

Access


Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.

Enforcement


Company uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles.

If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution in compliance with European Data Protection Authorities as a third party resolution provider.

Amendments


This privacy policy may be amended from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

Information Subject to Other Policies


The Company is committed to following the Principles for all Personal Information within the scope of the Safe Harbor Agreement. However, certain information is subject to policies of the Company that may differ in some respects from the general policies set forth in this privacy policy.

Legal Rights


The contents of this web site -- including all information, software, graphics, and material -- are copyrighted by ServiceMax, Inc. and are for personal, informational, and non-commercial use only. Unauthorized use of any materials at this web site may violate copyright, trademark and other laws.

Terms of Use


Please read the following terms and conditions carefully. They govern your access and use of this web site. By accessing or using this web site, you agree to be bound by these terms and conditions and accept them in full. ServiceMax, Inc. may modify these term and conditions from time-to-time as posted on this web site. Permission is granted to download materials from this web site for your informational and personal (i.e., non-commercial) use only, and is limited to one copy. Any other reproduction or editing by any means, mechanical or electronic, without the express written permission of ServiceMax, Inc. is strictly prohibited. You may not refer to the URL of this web site nor link to this web site without the prior written approval of ServiceMax, Inc. You agree that ServiceMax, Inc. may, in its sole discretion, at any time terminate your access to the web site and any account(s) you may have in connection with the web site.

ServiceMax, Inc. may monitor access to the web site. Despite ServiceMax, Inc.'s efforts to provide accurate information, it is not possible to completely ensure that all information posted on this web site is constantly correct. The materials contained on the server could include technical inaccuracies or typographical errors. As such, ServiceMax, Inc. does not accept any responsibility or liability for any actions taken as a result of using the server. Further, ServiceMax, Inc. assumes no responsibility for errors or omissions in the materials on the server. THIS WEB SITE AND ALL INFORMATION, MATERIAL, AND SOFTWARE CONTAINED HEREIN IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

ServiceMax, Inc. further does not warrant the accuracy or completeness of information, text, graphics, links or other items contained within these materials. In no event shall ServiceMax, Inc. be liable for any special, indirect, incidental or consequential damages of any kind, or any damages whatsoever resulting from loss of use, data or profits, whether or not advised of the possibility of damage, based upon any theory of liability, arising out of or in connection with the use of the materials. The materials are subject to change without notice and do not represent a commitment of ServiceMax, Inc.

You agree to defend, indemnify and hold harmless ServiceMax, Inc., its officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our web sites.

This web site may contain hyperlinks to other web sites controlled by parties other than ServiceMax, Inc.. ServiceMax, Inc. is not responsible for and does not necessarily endorse the contents of these web sites.

All products and services referenced are provided subject to any applicable tariffs and any accompanying terms and conditions.

Contact Information


Questions, comments or complaints regarding the Company's Safe Harbor Policy or data collection and processing practices can be mailed or emailed to:

ServiceMax Inc.
Attn: Scott Berg
3875 Hopyard Rd., Suite 300
Pleasanton, CA 94588
Effective date: January 1, 2013



McKinley Equipment

×

ServiceMax Mobile

×