Extensible Marketplace The marketplace is a one-stop shop for carefully curated field service solutions.
November 8th - 9th 2016 Amsterdam
Life Sciences & Medical Equipment Companies have to deal with mission critical and life sustaining situations where timely service could even save a life
Industrial Manufacturing & Equipment Asset intensive environments demand productivity. No one knows this better than manufacturers and the equipment makers that service them
Retail & Commercial Services Enable regulatory compliance with the best performing field service management software for inspections, maintenance and repairs
Building Services Rebound into profitability with real-time information for service scheduling, work order management and service contracts
Aerospace & Defense Hyperconnected markets with real-time
engagement across your entire ecosystem
Communications & Media Gain the advantage with managed operations and keep the revenue growing with flawless field service
Energy & Utilities Reduce the cost of environmental compliance and quickly meet your ambitious service revenue goals
Computer Hardware Thrive on superior supply-chain efficiency, accelerate pace of innovation and maximize service business margins
We know it’s not easy to build, staff and manage a service organization — so we’ve got you covered.
The ServiceMax Marketplace is a one-stop shop for carefully curated field service solutions.
ServiceMax Community The community serves as a centralized hub for all things related to customer success.
Customers receive product up-time, instead of routine repair and opportunities for new service offerings abound. You exceed customer expectations and revenue goals. ServiceMax has the capabilities to help you get proactive and sell more services.
Flexible and simple maintenance of warranty plans and service contracts drive greater revenues and customer loyalty. From entitlements and installed base visibility to accurate pricing in the field, ServiceMax ensures profitability.
Whether customers dial your support number, requests service online or an IoT enabled device sends an alert to a technician – with ServiceMax field service teams are always ready to respond quickly.
Not only do the right technicians show up on time, they have everything they need to fix the issue the first time. ServiceMax has the scheduling options to improve productivity, reduce costs and delight customers.
Everything for the job is in hand, the work is completed quickly and every piece of the service experience is thorough and accurate for back-office administration and invoicing. The customer is delighted. ServiceMax helps deliver consistent service customers rely on.
All parts and products are where they need to be, exactly when they need to be there – no delays, no stock outs, no overstock. ServiceMax manages your service parts from vendor to customer and back again.
Your service network is modeled with complete supply chain routes to automatically speed returns through multiple depots and locations. With ServiceMax, returns for refurbishment and spares are optimized.
The service is complete, all work is quoted correctly and time and materials are recorded accurately. The customer happily signs off on all work done to ensure a fast payment. No overtime, no repeat visits needed. ServiceMax helps your technicians and engineers get on to the next job quickly.
Information is clear and actionable – driving service teams to collaborate, make the right decisions, and do their best work.
ServiceMax lets you measure, manage and perform easily with the right performance metrics for your business.
The first IoT-enabled solution for field service
Take Advantage of world-class Optimization that's part of a complete field service management solution
Increase service revenue and efficiency by gaining insight into your KPI's
Grow your business with customer and partner visibility
ServiceMax is delivered in the cloud as a SaaS application because living with traditional on-premise business applications and licensing has always been too complicated, too slow, and too expensive. With ServiceMax, you maintain focus on what's really important—profitability. Buying servers, customizing software, integrating, implementing, and testing all become afterthoughts.
ServiceMax Field Service App is highly configurable so field service organizations can seamlessly integrate their unique service processes without requiring any custom code. It is configured once and deployed to any device regardless of mobile platform– iOS, Android or Windows.
Service Flow Manager (SFM) has transformed the way business processes are deployed, updated and optimized, all while reducing training requirements. With Service Flow, service organizations can now quickly integrate their business processes directly into ServiceMax through an intuitive drag-and-drop interface, allowing processes to be easily adapted and deployed to any device as business needs change.
Seamless offline functionality is the backbone of ServiceMax’s Field-Ready Mobile apps. Complex mobile synchronization operations for both data and configurations deliver targeted workflows and business processes to every field engineer. Fully managed by ServiceMax Smart Sync, data is never lost and cumbersome manual sync routines are a thing of the past.
Field service is inherently mobile, social and time sensitive. The field service industry needs modern technologies that compliment these attributes and this is where ServiceMax comes in. Built as an App Cloud application on Salesforce, ServiceMax seamlessly integrates with both CRM and Service Cloud applications and delivers secure access to your information 24/7/365 on any device, from anywhere.
More than just a social network, ServicePulse transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since ServicePulse is built on the proven Salesforce.com Chatter platform, sales and service can stay in synch on all customer activity.
Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.