Make Post-Sales Service Your Strategy for Growth

Complex processes. High operating costs. Demanding customers. And pressure from above to do more with less. Your job is tougher than ever. But did you know that there is a tremendous opportunity to streamline processes, reduce costs, retain satisfied customers, and build a competitive edge within your service organization?

Leading companies know that post-sale service is critical to customer loyalty and your bottom line. This requires real-time access to operational data so you can optimize day-to-day service activities, meet customer commitments, and prepare for future needs.

ServiceMax Suite is the only complete on-demand solution for post-sales service, field service, and strategic service chain management. Built and delivered on the force.com platform, with the world-class reliability and flexibility Salesforce customers have come to expect, the product gives you complete field service functionality. That means you’re up and running quickly with a simple pay-as-you-go software-as-a-service (SaaS) model.

With the ServiceMax Suite, you can streamline processes, drive more revenue, control costs, and turn field service into a competitive weapon:
  • Streamline your end-to-end service operations including entitlements, installed base management, scheduling and dispatch, depot repair, spare parts inventory and logistics, & order fulfillment.
  • Gain visibility and insight into your complex service operations and data.
  • Grow your service revenue with flexible service contract offerings and accurate, timely invoicing.
  • Slash or even eliminate warranty leakage by turning expiring warranties into revenue-generating service agreements in advance.
  • Minimize spare parts investment and inventory shrinkage using accurate, real-time inventory management and tracking.
  • Lower service delivery costs through increased service efficiency and productivity.
  • Trim IT support costs by deploying an affordable, easy to implement SaaS field service solution.
  • Get fast time to value with the easy-to-use, easy-to-configure, quick-to-adopt, and scalable ServiceMax Field Service on-demand solution.
  • Extend the power of Force.com to your service organization and gain a comprehensive view of your customers.