Cloud Field Service Scheduling Software | ServiceMax

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Imagine flawless field service. At ServiceMax, we help customers of all sizes perfect their service delivery process, drive revenue growth, and not just satisfy customers, but also delight them. ServiceMax offers two licensing options to meet the needs of companies large and small.

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Get the right people to the right job every time.



Leverage work order management, advanced scheduling, and workforce optimization to increase first time fix rates by 18%* and increase productivity for mobile techs by 26%*.


Scheduling »

Know your customers; grow your service revenue.

Track entitlements and proactively manage warranties and service contracts to increase service revenue by 22%* and contract renewals by 12%*.



Contracts »

Manage parts, returns and repairs across any service network.

Monitor service parts and inventory, and manage reverse logistics and depot repair activities to decrease field service costs by 14%* & mean time to repair by 19%*.



Parts »

Collaborate to perfect service delivery and delight customers.

Facilitate collaboration, monitor the social ticker and enable machine-to-machine communication to increase first time fix rates by 18%* and decrease mean time to repair by 19%*.


Social »

Grow your business with customer self-service and partner visibility.

Provide self-service access to customers and gain full transparency into partner operations to increase service revenues by 22%* and customer satisfaction scores by 15%*.


Communities »

Access everything a connected technician needs, on the spot.

Empower your technicians with mobile access via tablet, smartphone or laptop to increase productivity by 26%* and customer satisfaction scores by 15%*.



Mobile »

Get insight and real-time visibility into your service operations.

First time fix rates, mean time to repair, number of work orders you closed last quarter. Find out how ServiceMax delivers real-time business intelligence.

Reports & Dashboards »

Deploy fast and focus on service delivery, not on servers.

Pay-as-you-go, get up and running quickly, and never have to worry about hardware or IT resources. Find out how ServiceMax leverages the cloud.

Cloud Computing »

Design, deploy and refine your business processes with ease.

Change is never easy, but rigid software makes it downright impossible. Find out how ServiceMax is different.


Infinity »

*Average ServiceMax customer results, based on a survey conducted in Jan. 2014.

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