Leverage work order management, advanced scheduling, and workforce optimization to increase first time fix rates by 11%* and decrease average time to repair by 16%*.
Track your installed base and entitlements, and proactively manage warranties and service contracts to increase service revenue by 14%*.
Monitor service parts and inventory, and manage reverse logistics and depot repair activities to decrease both field service costs and average time to repair by 16%*.
Facilitate collaboration, monitor the social ticker and enable machine-to-machine communication to increase first time fix rates by 11%* and field service productivity by 31%*.
Provide self-service access to customers and gain full transparency into partner operations to increase service revenues by 14%* and customer satisfaction scores by 16%*.
Empower your technicians with mobile access via tablet, smartphone or laptop to increase productivity by 31%* and customer satisfaction scores by 16%*.
First time fix rates, mean time to repair, number of work orders you closed last quarter. Find out how ServiceMax delivers real-time business intelligence.Reports & Dashboards »
Pay-as-you-go, get up and running quickly, and never have to worry about hardware or IT resources. Find out how ServiceMax leverages the cloud.Cloud Computing »
Change is never easy, but rigid software makes it downright impossible. Find out how ServiceMax is different.