Cloud Computing Platform
If you’re already using a cloud computing solution like salesforce.com, you don’t need to read on.
You already know how different life is in the cloud. You know that traditional business applications (think SAP, Microsoft, and Oracle) have always been too complicated and expensive. They need a data center with office space, power, cooling, bandwidth, networks, servers, and storage. A complicated software stack, and a team of experts to install, configure, and run them. They need development, testing, staging, production, and failover environments.
When you multiply these headaches across dozens or hundreds of apps, it’s easy to see why the biggest companies with the best IT departments aren’t getting the solutions they need. Small businesses don’t stand a chance.
Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in the cloud, you just log in, customize it, and start using it. That’s the power of cloud computing.
Go live in days, not years
Cloud-based apps can be up and running in a few days, which is unheard of with traditional business software. They cost less, because you don’t need to pay for all the people, products, and facilities to run them. And, it turns out they’re more scalable, more secure, and more reliable than most apps. Plus, upgrades are taken care of for you, so your apps get security and performance enhancements and new features—automatically.
Pay as you go
The way you pay for cloud-based apps is also different. Forget about buying servers and software. When your apps run in the cloud, you don’t buy anything. It’s all rolled up into a predictable monthly subscription, so you only pay for what you actually use.
Focus on your business, not technology
Finally, cloud apps don’t eat up your valuable IT resources, so your CFO will love it. This lets you focus on deploying more apps, new projects, and innovation.
Cloud, meet Field Service
Businesses are running all kinds of apps in the cloud these days, like CRM, HR, accounting, and custom-built apps. Leveraging the power of the Force.com platform from salesforce.com, ServiceMax is delivering the benefits of cloud computing to Field Service organizations across the globe, and forcing service executives to rethink the way they manage their field operations.
ServiceMax is built and delivered on the proven Force.com platform from salesforce.com. Force not only offers a rock-solid infrastructure but also provides superior customization and development capability that has made this a platform of choice for business and IT divisions across industries ranging from banking to healthcare to large manufacturers. The Force.com platform offers many key benefits that include:
Scalability, Reliability and Performance
Proven by over 78,000 customers, the Force.com platform is highly scalable, reliable, and high performing engine. Leveraging a pure multi-tenant architecture, the platform can handle more than 100 million transactions per day with a sub second (300 ms) response time from millions of users at tens of thousands of businesses. The platform can scale from a few users to millions of page views on-demand instantaneously and has a reliability record of 99.9% uptime.
Security
Force.com ensures security at all levels from company wide data protection level down to the application level. With ISO 27001, the SysTrust audit (the recognized standard for system security), and SysTrust SAS 70 Type II (an attestation for internal corporate controls), you can be sure your company data is secure and protected. And at the application and individual data access level, administrators can assign data security rules on profiles and roles to specify access control at any desired granularity from modules to records to field level access.
Real-time Upgrades
No longer do IT professionals have to balance their desire to upgrade with the huge effort and cost to upgrade. All ServiceMax application users and developers are always on the latest version of the application and the platform.
Ease of Customization and Extensibility
The Force.com platform allows you to create and customize data objects, business logic, workflows and user interface with ease in a sandbox environment that can then be easily pushed to the production environment with near-zero downtime. According to IDC, “Custom applications were developed and deployed in 76% less time and required 76% - 85% fewer developer hours”
Ease of Integration:
Force.com dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services such as Amazon Web Services, Facebook, Google AppEngine, and Twitter.
