Empower your dispatcher with our rich, interactive and highly configurable dispatch console
View work order lists based on users query criteria like unassigned, assigned, high priority, etc.
Adjust work order criteria directly from the Dispatch Console
Drag-and-drop work order assignments to technicians
Assign multiple technicians, engineers or service teams to a job/work order
Find the right engineer for selected work orders based on territory or proximity
Make smarter job assignments with Advanced Technician Search to find technicians and engineers using multiple qualification criteria
Feed parts availability and location information back into the field service scheduling process to ensure first time fixes
Prioritize assignments based on customer priority, part availability, or service request priority
Automatically dispatch and assign work orders to service partner resources based on pre-defined partnership terms
Account for the technician or engineers entire day with event scheduling that breaks down each job by drive time, work time, breaks, etc.
Set up pre-defined rules to automatically assign technicians based on skills, expertise levels, proximity to the job and driving distances to work orders
Bi-directional integration to desktop calendar tools like Microsoft Outlook
Out-of-the-box integration to Google Maps, to geographically view the locations of technicians and current routes in real-time