ServiceMax from GE Digital

Installed Base Management

Complete, remote visibility and access to

Installed Products

Live Demo

How does complete Installed Base visibility affect your business?

+11%Customer Satisfaction
+12%Machine Uptime

A visible, connected installed base has the power to fundamentally change the way you deliver products and services. Outages and downtime are minimized, calls to the service desk to log a “case” become obsolete, and most importantly, your customer stays delighted. In fact, the average ServiceMax customer increases customer satisfaction by 11%* and increases in machine uptime by 12%*.
*Average ServiceMax customer results, based on a survey conducted in September 2016.

Solutions to Improve Customer Experience

ServiceMax Customer Video - Topcon Medical Systems

See how Topcon Medical uses ServiceMax for better visibility across its organization

In service, visibility and access are priceless. Nothing has the potential to frustrate and disappoint your customer more than a support engineer or call center agent who doesn’t know the details behind their issue – their service history, products installed and preferences. ServiceMax gives you a 360 degree view of the customer, and with connected products delivers unfettered access to monitor devices remotely. You know the exact where, when and how of serviceable products, so customers stay happy and you stay profitable.

ServiceMax Installed Base App

Insights on products in the real world
By putting IoT to work for your service business, you reap the benefits of advanced diagnostics paired with service and parts information that speeds service delivery and shrinks resolution times. However, without a “home” and context for the service data and diagnostics you may lose sight of the installed products that generated them. After all, your installed base is the key to service revenue growth. You need a smart, fast and easy way to gain visibility into your customers’ equipment and one source of truth for the entire organization. That’s why we’ve introduced Installed Base App as a part of the ServiceMax offering.


Embedded app in ServiceMax Mobile for iPad – no separate app to download

Available as a separate app on Windows-based laptops (Windows 7 or 8.1, 32 and 64 bit)

Work online, or fully offline while disconnected from the Internet with ServiceMax

Know exactly where every product delivered to a customer resides, and whether the product is in active use

Integrated experience with other ServiceMax Mobile features, such as calendar access and scheduling, work order management, parts management and contracts management

Easily search your installed base and view the entire Account/Location/Product hierarchy

Automatically download installed base and location data from a work order

Filter using predefined criteria to find certain types of products, such as uninstalled or under contract

Set up shortcuts for common activities like deactivating or scrapping products

Identify both products you manufacture as well as competitor products installed at your customer sites

Quick, one-click access to ProductIQ details from the Work Order, Account or Location objects

ProductIQ Demo
White Paper

7 Steps to Guide Your Field Service Technology Purchase

Datasheet

ServiceMax Installed Base App

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Learn how ServiceMax Field Service can help you, perfect field service, grow revenue and delight your customers.