Inventory and Parts Logistics
Spare part shipments and RMAs are an integral part of your service strategy.
You need to track and closely monitor every product, part, or unit that comes in or goes out of your organization. Products need to be returned and replaced, spare parts orders need to be captured and fulfilled, and the operations teams need to be fully in the loop with rest of your service organization.
ServiceMax offers full inventory and parts logistics capabilities to ensure you have the parts efficiency and information you need.
With a complete module for Inventory & Depot Repair ServiceMax enables users to manage the inventory locations, inventory updates and stock history for all types of locations from warehouses, depot repair facilities, technician trucks or any other virtual inventory locations that customers may have or need. Field service managers, depot repair users, technicians and other warehouse operations users can efficiently manage the inventory locations and streamline the inventory update processes at the source and target locations.
- Gain real time visibility into stocking locations and parts
Setup and maintain inventory information for all your warehouse, depot, dealer, distributor, 3PL, and field service truck stocking locations. Get instant visibility to parts stocked across all of your inventory locations including those carried by your field technicians & partners. - Minimize inventory leakage and write-downs
Real-time inventory updates ensures that your inventory is up-to-date, accurate and audited thereby minimizing inventory leakage and costly write-downs. - Know the exact value of your inventory on-demand
Real-time analytics and reporting functions combined with real-time inventory updates enable you to view the exact value of your inventory at anytime on-demand. - Increase transparency for greater inventory control
By automating the inventory updates, ServiceMax ensures transparency to inventory stock transactions providing greater control and minimizing decay. - Maintain optimal inventory levels
Trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels. - Comply with Regulations
An automated system of managing inventory of parts including the serial numbers helps you conform to certain types of regulatory requirements such as mandatory audit trail of each and every part movement or past part stock history and so on. - Gain Insight into Inventory Transactions
With ServiceMax Reports and Dashboards, you can gain insight into the entire inventory and parts logistics processes in real-time on a needs basis or at predefined time periods.
- Setup and manage inventory locations for warehouse, depots, partners and field truck stocks.
- Define and manage serialized and non-serialized inventory at any location.
- Capture, monitor and automatically update inventory data on applicable source and target locations, for all types of parts transactions including parts requests, RMAs, stock adjustment or stock transfer.
- Interactively lookup stock and inventory at any location.
- Provide service partners a real-time view into parts availability at any inventory location.
- Generate and view real-time insightful information for all types of inventory data by easily generating reports such as “Stock level by location”, “Parts below reorder level,” etc.
Inventory Stock Lookup
Stock History at a location
With a complete module for Parts Logistics, ServiceMax delivers end-to-end forward and reverse parts logistics capabilities. Field service managers, depot repair users, technicians and other warehouse operations users can efficiently manage and stream-line the parts movements processes in addition to managing the relevant inventory updates
- Right parts at the right time at the right location A streamlined parts movement process enable users to deliver the right parts at the right time to the right location to ensure timely repair activities.
- Increase transparency for greater control By automating the parts movement ServiceMax ensures transparency to inventory stock transactions providing greater control and minimizing decay.
- Ensure parts availability at all times Trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that technicians can rely on for their parts requisitions.
- Gain Insight into Parts Transactions
- With ServiceMax Reports and Dashboards, you can gain insight into the entire parts logistics processes in real-time on a needs basis or at predefined time periods.
- Manage the full gamut of parts movements from RMAs for customer locations to warehouses/depots, parts orders from warehouses to truck stocks/customer locations, etc.
- Automate parts requisition from T&M lines in the work order in addition to managing and monitoring the corresponding shipment tracking.
- Capture, monitor and automatically update inventory data on applicable source and target locations, for all types of parts transactions including parts requests, RMAs, stock adjustment or stock transfer.
- Provide service partners a real-time view into parts availability, and the ability to request/ship parts and initiate/close parts transactions based on predefined visibility rules.
- Generate and view real-time insightful information for all types of parts transactions by easily generating reports such as “Delayed RMAs”, “Expected shipments this week” etc.
Parts Request detail
RMA detail
