- ServiceMax for iPad
- Installed Base and Entitlements
- Inventory and Parts Logistics
- Advanced Scheduling and Workforce Optimization
- Service Flow Manager
- Work Order Management
- Orange for Small Business
- Mobile and Offline
- Reports and Dashboards
- Customer and Partner Portals
- Chatter Collaboration
- Cloud Computing Platform
Mobile and Offline
Your field service technicians can’t be tied to an office - or even a network.
They need to have critical service information and customer data at their fingertips, no matter where or when. ServiceMax Mobile & Offline solutions ensure your technicians are never without the information they need to do their job.
ServiceMax has revolutionized the field mobility landscape by enabling customers to leverage their existing and all pervasive distributed mobile infrastructure. ServiceMax delivers comprehensive mobile capabilities on devices like iPhone/iPad, BlackBerry, Windows Mobile and Android based smartphones by leveraging location technologies, rich media and social content and instant connectivity inherent in today's mobile infrastructure. Every piece of the ServiceMax Suite is available via your mobile device—everything from installed base products and detailed service histories to service contracts and spare part locations and much more.
- Predictability despite servicing remote customers and locations.
- By ensuring technicians and other users have access to the information they need on-demand, anytime and anywhere, ServiceMax introduces predictability in the users’ productivity.
- Meet Emergency Contractual Scheduling needs on-time
- By providing ServiceMax data on a GPS enabled mobile device, dispatchers can not only ensure that technicians who are already on other jobs get notified with driving directions so they get to the new job on time, but can also complete the new job successfully with up-to-date customer and problem and installed product information.
- Management Visibility on up-to-date Service Information
- With the aid of ServiceMax dashboards on mobile devices, management has access to the state of the service business including the status of critical field tasks that would aid them in taking the right decisions from anywhere.
- Real-time Collaboration
- With ServiceMax Chatter, technicians in the field can collaborate real-time with support staff, other technicians, and even product engineers to solve issues in an instant.
- Dispatch work orders to mobile devices for action.
- Field access to calendars, tasks, work orders, work order details, service history, inventory levels in the truck and across the organization.
- Request parts and capture time and material details on mobile devices.
- Accept/reject work assignments, record work details and status changes, and setup follow up activities on mobile devices.
- Instant collaboration with peers and company experts via Chatter
- View key metrics and dashboards directly on mobile devices to drive performance and decision making on the go.
Mobile BlackBerry snapshot
Mobile iPhone snapshot
Dashboards on mobile
ServiceMax Offline module enables technicians who do not have internet connectivity, to work on the local disconnected ServiceMax application that can then by synchronized when online.
- Predictability despite challenging network connectivity.
By ensuring technicians and other users have access to the information they need on-demand irrespective of network connectivity, ServiceMax introduces predictability in the users’ productivity. - 360 degree customer information anytime and anywhere
- By using the offline client, technicians and service professionals can be armed with the right customer data on their fingertips irrespective of internet or wireless connectivity.
Access calendars, tasks, work orders, work order details, service history, inventory levels in the truck and across the organization, request parts and capture time and material details on their offline devices even under challenging internet or wireless connectivity situations.* Setup multiple profiles for different types of users based on pre-defined access and visibility restrictions for accessing the offline application.
Offline application
