Who wants to use a bulky, old rugged device? Now ubiquitous, the iPad is ideally suited for life in the field. Our groundbreaking native app, ServiceMax Mobile for iPad, was the first complete field service application available on the iPad. With its touch screen capabilities, portability and easy app installation, the iPad has taken field service to the next level.
Now field technicians have all customer and case history, installed product configurations, parts information, pricing, knowledge bases and social collaboration via ServicePulse at their fingertips. These capabilities are accessible whether internet connectivity is available or not, making the iPad a perfect choice for low or no bandwidth environments. In addition, there are additional native capabilities available only on the iPad, such as signature capture on a service report, which helps ensure faster and more accurate billing. Technicians can even use FaceTime to show a colleague the issue they are facing and get real-time feedback and guidance. In short, technicians have the information they need to fix the issue the first time, provide the best possible service and sell additional service, all on the device your techs will enjoy using.
BENEFITS
- Improves the productivity of field service teams by combining the incredible usability of the iPad with the complete field service functionality of ServiceMax
- Delight customers by arriving on-time and well-equipped to solve their issue fast
- Decrease work order and service report creation time; quickly tally parts and repair costs, debrief and close work orders and capture signatures on the spot, regardless of connectivity
- Improve first time fix rates (FTFR) by facilitating real-time collaboration in the field with ServicePulse and FaceTime; bring the knowledge of the entire organization to every customer visit
- Sell more services by keeping service technicians well informed with full customer, product, and work order history, as well as providing up-sell and cross-sell recommendations and access to real-time pricing
- Speed dispatching, reduce drive time and increase technician utilization rates by keeping them informed in the field with route planning and driving directions, not driving back to the office
- Decrease administration and day sales outstanding and improve the accuracy of billing with real-time signature capture while on-site
FEATURES
- Seamless store & forward capabilities, so that technicians can access customer or product information or capture service details remotely, regardless of internet connectivity
- Centralized customer and product data so that everyone has instant access to important information
- Clear and intuitive business processes so users are guided through their specific workflows
- Access to a rich media knowledge-base so technicians can view videos and product manuals at the customer site
- Intuitive, easy-to-use interface across all field service functionality
- Calendar view of work orders and associated tasks that can be dynamically updated by dispatchers and technicians
- Route planning and step-by-step driving directions
- Countdown clocks integrated with service level agreements (SLAs) give technicians view of required time to resolution
- Access to all pertinent data: customer history, location, contacts, product service history, knowledgebase, repairs, warranties, and more
- Summary service report/pro-forma invoice enables on- the-spot signature capture, for more accurate, immediate invoicing
- Real-time collaboration and problem resolution via ServicePulse and FaceTime
Smartphones
Your techs need to travel light, but that doesn’t mean they don’t need the power of the entire organization behind them. Whether iPhone, Android or Blackberry, access to ServiceMax via a smartphone helps your techs stay connected to each other and to headquarters, while management stays abreast of key customers and issues.
BENEFITS
- Speed dispatching and increase technician utilization rates by keeping them informed in the field, not driving back to the office
- Reduce errors and speed billing by capturing all service details onsite, even in remote locations
- Decrease work order creation time, and debrief and close work orders, regardless of connectivity
- Increase first time fix rates by keeping techs connected to experts and each other while troubleshooting
- Improve first time fix rates by providing in-depth product documentation, schematics, and diagnostic testing applications in the field
FEATURES
- Access to calendars, work orders and details, service history, service knowledge database and inventory levels
- Remotely request parts, capture time and material details, accept or reject work assignments, record work details and status changes, and setup follow up activities
- Enable technicians to capture all field service details, even when technicians work out of network range
- One-click synchronization when back in network range
- Instant collaboration with peers and company experts via ServicePulse
Laptops
Never let a remote location or lack of connectivity keep your techs in the dark. Whether you equip your techs with a standard Windows laptop or the toughest rugged device, make sure they can access every detail whether on or offline.
BENEFITS
- Speed dispatching and increase technician utilization rates by keeping them informed in the field, not driving back to the office
- Reduce errors and speed billing by capturing all service details onsite, even in remote locations
- Decrease work order creation time, and debrief and close work orders, regardless of connectivity
- Increase first time fix rates by keeping techs connected to experts and each other while troubleshooting
- Improve visibility into service utilization, first time fix rates, profitability and other key business metrics
FEATURES
- Support for BlackBerry, iPhone, or Android smartphones
- Access calendars, work orders and details, service history, service knowledge database and inventory levels
- Remotely request parts, capture time and material details, accept or reject work assignments, record work details and status changes, and setup follow up activities
- Enable technicians to capture all field service details, even when technicians work out of network range
- One-click synchronization when back in network range
- Instant collaboration with peers and company experts via ServicePulse
Resources
ServiceMax Datasheet
ServiceMax Mobile Datasheet
ServiceMax for iPad Datasheet
Recorded Webinar: Want to Delight Your Customers? There’s an App for That!
White Paper: Five Drivers Enabling the Field Service Mobile Revolution