- ServiceMax for iPad
- Installed Base and Entitlements
- Inventory and Parts Logistics
- Advanced Scheduling and Workforce Optimization
- Service Flow Manager
- Work Order Management
- Orange for Small Business
- Mobile and Offline
- Reports and Dashboards
- Customer and Partner Portals
- Chatter Collaboration
- Cloud Computing Platform
Rethink Field Service the Fast, Easy Way.
It’s time to rethink field service, and make service giveaways, lost work orders, and repeat visits a thing of the past. Companies of all sizes use ServiceMax to track what their customers own and what service they’re entitled to, efficiently schedule and dispatch their technicians and streamline the management of their work orders.
For small and medium-sized businesses who want to rapidly grow field service revenues while delighting their customers, ServiceMax Orange provides the first and only complete, collaborative and mobile field service solution delivered in the cloud.
We know you are ready to grow your business now; not waste time, resources and expenses on a customized deployment. That’s why ServiceMax Orange is based on best practices gleaned from hundreds of deployments. ServiceMax Orange utilizes preconfigured workflows and comprehensive training for a rapid, low cost, no-consulting-required deployment that gets you up and running in only 3 weeks. ServiceMax Orange delivers the future of field service today. We’re ready when you are.
Higher service revenues.
Meet your growth objectives by increasing your upsell and cross-sell opportunities. Ensure that service contracts are renewed on time, preventing service and parts giveaways, and proactively monitoring soon-to-be expired warranty and contracts.Customer delight.
Ensure faster service and higher first time fix rates with access to a complete 360° view of the customer, including the customer’s issue, escalation and resolution history. Ensure that the rightly skilled technician is assigned to the right job.Happy employees who get stuff done.
Empower dispatchers to more efficiently assign resources and lighten the paperwork burden on your technicians. Access to ServiceMax via laptops, iPads or mobile devices empowers technicians in the field to collaborate real-time with support staff, other technicians, and even product engineers to solve issues in an instant.
A solution that is ready when you are.
ServiceMax Orange includes pre-configured best practice field service functionality and processes that small and medium businesses can start using from day one.No software to install, implement or maintain.
ServiceMax Orange is a cloud-based, pre-configured field service solution with nothing to install on your premises and nothing to maintain. Focus on your business, not on IT.
Work Order Management
Maximize field productivity, reduce billing errors and lower days sales outstanding through the automation of the entire work order lifecycle: creation, assignment, execution, closure and debrief.Advanced Scheduling
Interactively, automatically and/or cost optimally assign work orders to technicians via our Dispatch Console, increasing productivity, first time fix rate and ultimately customer satisfaction.Installed Base & Entitlements
Provide a 360° view of your customer and their history to eliminate warranty leakage, reduce service and parts giveaways, increase service revenue through cross and up-sell, and improve customer relationships.Collaboration & Mobility
Keep service teams connected anytime, anywhere with a built-in collaboration platform to share knowledge and our award-winning iPad app.
