Parts Logistics
Offering a complete field service software solution for parts logistics.
ServiceMax delivers end-to-end forward and reverse parts logistics capabilities. Field service managers, depot repair users, technicians and other warehouse operations users can efficiently manage and stream-line the parts movements processes in addition to managing the relevant inventory updates.
- ServiceMax parts logistics: the right parts at the right time at the right location. A streamlined parts movement process enable users to deliver the right parts at the right time to the right location to ensure timely repair activities.
- Increase transparency for greater control By automating the parts movement ServiceMax ensures transparency to inventory stock transactions providing greater control and minimizing decay.
- Ensure parts availability at all times Trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that technicians can rely on for their parts requisitions.
- Gain Insight into Parts Transactions. With ServiceMax Reports and Dashboards, you can gain insight into the entire parts logistics processes in real-time on a needs basis or at predefined time periods.
- With ServiceMax parts logistics, manage the full gamut of parts movements from RMAs for customer locations to warehouses/depots, parts orders from warehouses to truck stocks/customer locations, etc.
- Automate parts requisition from T&M lines in the work order in addition to managing and monitoring the corresponding shipment tracking.
- Capture, monitor and automatically update inventory data on applicable source and target locations, for all types of parts transactions including parts requests, RMAs, stock adjustment or stock transfer.
- Provide service partners a real-time view into parts availability, and the ability to request/ship parts and initiate/close parts transactions based on predefined visibility rules.
- Generate and view real-time insightful information for all types of parts transactions by easily generating reports such as “Delayed RMAs”, “Expected shipments this week” etc.
- Provide service partners a real-time view into parts availability at any inventory location.
- Parts logistics generates and view real-time insightful information for all types of inventory data by easily generating reports such as "Stock level by location", "Parts below reorder level," etc.
Parts order detail
RMA detail
