Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer more loyal to your brand than ever before. A timely, hassle-free replacement or repair can result in a customer more loyal to your brand than ever before, while a quick turnaround of refurbished products or parts can significantly lower costs and positively impact your bottom line.
Whether you employ a field service or depot repair strategy to service your customers, ServiceMax can help you resolve customer issues in the fastest, most efficient way possible -- leaving you with the right parts and optimal inventory levels on the warehouse shelves, in the vans or with the customers.
Right Job, Right Tech, Right Parts with the Best Results
-14% Field Service Costs
-19% Mean Time to Repair
ServiceMax ensures you have the inventory visibility and efficiency that is crucial to service profitability. In fact, the average ServiceMax customer decreases field service costs by 14%* and mean time to repair by 19%*.
CONTACT US *Average ServiceMax customer results, based on a survey conducted in Jan. 2014.