Inventory Management & Logistics Control Software | ServiceMax

Field Service Inventory, Parts & Reverse Logistics

Manage parts, returns and repairs across any service network.

Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer even more loyal to your brand than before. Also, a quick turn-around of refurbished products or parts can significantly lower costs and positively impact your bottom line. Whether you employ a field service or depot repair strategy to service your customers, ServiceMax can help you resolve customer issues in the fastest, most efficient way possible.

ServiceMax ensures you have the inventory visibility and efficiency that is crucial to service profitably. In fact, the average ServiceMax customer decreases field service costs by 14%* and mean time to repair by 19%*.

*Average ServiceMax customer results, based on a survey conducted in Jan. 2014.

PRODUCTS

Service Parts

"Sorry, I don't have that part in my van – I'll track one down and come back later." Nothing is more frustrating for your customer or your technician. With ServiceMax, our end-to-end solution helps ensure this a rare occurrence. Careful tracking of parts in the warehouse and in trunk stock ensures you know where parts are at all times.

ServiceMax provides visibility into trunk stock during the scheduling process and ensures that the right technician with the right parts is dispatched in the first place, thereby increasing your first-time fix rate. In addition, trigger-based parts auto-replenishment features minimize overstocking while simultaneously preventing stock “run outs,” ensuring optimal inventory levels that technicians can rely on for their parts requisitions.

BENEFITS

  • Increase first time fix rates by ensuring the right tech with the right part arrives at the customer site
  • Reduce inventory costs by minimizing parts leakage and write-downs
  • Reduce costs by using refurbished products/parts to increase spare parts inventory
  • Comply with regulatory requirements by providing audit trails on all parts movements
  • Increase field technician utilization rates by making easier and faster to order parts or log the use of a part while in the field
FEATURES

  • Manage inventory data for all types of parts transactions including parts requests, return material authorizations (RMAs), stock adjustment or stock transfer
  • Provide service partners a real-time view into parts availability, and the ability to request/ship parts and initiate/ close parts transactions
  • Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves and shipments
  • Feed parts availability and location information back into the field service scheduling process to ensure first time fixes
  • Intelligently schedule parts during schedule optimization
  • Empower technicians to quickly locate the right part via advanced lookup filters for both their own trunk stock, as well as nearby technicians and depots

Reverse Logistics

Returns represent one of the most logistically challenging processes in your service chain - for you, your suppliers, your distributors, and your customers. For organizations in industries like consumer electronics, high technology or medical device manufacturers with large volumes and complex, global service networks, the challenge is even more daunting. How do you optimize the process when multiple repair centers, depots and suppliers across the globe are all involved? Luckily, ServiceMax enables you to model your service network and set up complex routing rules to automatically speed returns through multiple depots and locations.

BENEFITS

  • Ensure timely, hassle-free customer replacements or repairs, increasing both customer loyalty and retention
  • Provide your customer service team seamless visibility into returns or repairs throughout the service chain
  • Reduce costs by using refurbished products/parts to increase spare parts inventory
  • Increase revenue by using refurbished parts/products as replacements in the field and putting available new merchandise in the hands of sales, not service
  • Improve product quality by analyzing return and repair data across your network
  • Consolidate and own the customer relationship across various authorized service centers (ASCs) to better understand buying behavior
FEATURES

  • Manage forward and reverse logistics for all types of parts and product transactions, including return material authorizations (RMAs), field replaceable unit (FRU) returns, exchanges and repairs
  • Model and manage complex distribution networks to manage returns, including global parts depots, in-country hubs, regional distribution centers (RDCs), field stocking locations (FSLs) and third-party repair centers
  • Set up complex routing rules to automatically speed returns through multiple depots and locations
  • Maintain a product revision and substitution matrix for quick customer exchanges and upgrades
  • Handle large volumes with ease via batch entitlement checks, and barcode-enabled receipts, moves & shipments
  • Analyze return volumes and trends to provide valuable input to quality, engineering and materials planning team
  • Support global networks in multiple languages

Inventory & Depot Repair

Managing inventory is a constant balancing act. Carry too little inventory and you risk losing revenue opportunities and disappointing customers who can't get the part or product they need. Carry too much inventory and your company is hit with costly write-downs.

ServiceMax helps you maintain optimal inventory levels. Our inventory management capabilities enables users to manage the inventory locations, inventory updates and stock history for all types of locations from warehouses, depot repair facilities, technician trucks or any other virtual inventory locations. Real- time inventory updates ensures that your inventory is up-to-date, accurate and audited thereby minimizing inventory leakage and write-downs.

BENEFITS

  • Minimize inventory leakage and write-downs with a consolidated view of all inventory across multiple facilities, including warehouses, depot repair centers and trunk stock
  • Maintain optimal inventory levels, enabling your business to keep costs low and customers happy
  • Comply with regulatory requirements by providing audit trails on inventory
  • Utilize depot repair centers to cost-effectively repair and refurbish products so they can be returned to inventory
FEATURES

  • Manage inventory data for all types of parts transactions including parts requests, return material authorizations (RMAs), stock adjustment or stock transfer
  • Provide service partners a real-time view into inventory, and the ability to request/ship parts and initiate/close parts transactions
  • Manage forward and reverse logistics to and from your depot repair centers

Resources

  • ServiceMax Suite

  • Service Parts & Reverse Logistics Datasheet

  • Recorded Webinar: Service Parts & Reverse Logistics

  • White Paper: 5 Steps to Make Field Service Profitable

McKinley Equipment

×

ServiceMax Mobile

×

Field Service Inventory, Parts & Reverse Logistics Overview

×