Reports and Dashboards
Today’s fast-paced, competitive service environment demands visibility across your entire field service organization. Executives, managers and technicians need insight into strategic, tactical, and day-to-day service operations.
ServiceMax Reports & Dashboards give you, your executives and service staff the ability to easily see profits, losses, inventory levels, and service levels. Get the business intelligence you need to run a profitable and competitive service organization.
- Insight driven decision-making
With reports and dashboards, executives and managers gain insight on key operational metrics that enable them to make the right decisions based on the state of the business. - Efficient Emergency Management
Dashboards such as “Soon to be violated SLA commitments” give managers and service professionals access to all the work orders that are critical so SLA commitments are met, losses minimized. - Instant Intelligence
With up-to-the-minute reports and dashboards delivered on the web and on mobile devices, executives and managers are empowered to take the right business decision anywhere and anytime. - Analytics without IT infrastructure
With the cloud-based delivery of analytics, ServiceMax removes the IT resource management and analytics operations management headache from your company and yet delivers up-to-the-minute intelligence on all channels including mobile.
- Ability to define and setup reports for any type of functional entity such as work-orders, or technician skills or parts movement.
- Ability to create and customize dashboards that can contain any number of reports and charts in user specified format.
- Ability to embed reports and dashboards onto any page of the ServiceMax application.
- Ability to grant the right permissions and access control to any report or dashboard based on user roles.
- Ability to push any report or dashboard to a mobile device, again based on user roles and visibility restrictions.
Reports and Dashboards
Reports and Dashboards
