Service Dispatch Software

• Increase the efficiency of Service Dispatch.
  With a consolidated view of all unassigned work-orders and all technicians' calendar availability & geographical locations in one screen, ServiceMax service dispatch software allows your dispatchers to run a more efficient operation.
• Leverage Geographical Intelligence.
  With technician locations embedded and displayed in real-time on the service dispatch console, dispatchers can assign the most appropriate job to the technician
• Gain instant visibility to your field service operation's past, present and future.
  With your technicians' calendars, routes and work-orders in one consolidated screen, ServiceMax service scheduling software provides instant visibility to the entire operation anytime on demand.
• Meet your customers' SLA commitments efficiently and on time.
  By providing a comprehensive view of technicians' schedules and locations on maps, the Dispatch Console helps you manage emergency scheduling needs of your high SLA customers more efficiently
• Increase First Time Fix Rate and Customer Satisfaction.
  With the behind-the-scenes rules of the Dispatch Console, you can ensure that the rightly skilled technician is assigned to the right job, thereby increasing your first time fix rate.
• Leverage your Service Partners Effectively with service dispatching software With a comprehensive view of work-orders, technicians, locations and their schedules inside the Dispatch Console, you can decide what work-orders need to go to service partners and what to retain with you.

• Dispatch Console View
  The dispatch console is a rich interactive and highly configurable user interface that provides users with the following capabilities:
• View work orders lists based on users query criteria like unassigned, assigned, high priority, etc.
• Fully functional drag and drop capability to assign jobs to technicians.
• Find technicians for selected work orders based on territory or proximity
• Map display and geographically view the locations of technicians in real-time.
• View the current routes for upcoming tasks
• Resource Gantt chart view of technicians
• Interactive Assignment
• With service dispatching sofware, get a comprehensive view of all the unassigned work-orders, technicians and their teams, their locations on maps and the technician schedules via the dispatch console so as to assign new jobs to technicians.
• Drag and drop work-orders to technician calendar time slots to assign the work order to the technician.
• Dispatch the appropriate work-orders to service partners based on predefined partnership terms.
• Automatic Assignment
• Setup pre-defined rules to automatically assign technicians based on skills, expertise levels, proximity to the job and driving distances to work-orders.
• Service dispatch software will automatically dispatch and assign work-orders to service partner resources based on pre-defined partnership agreement.

Service Dispatch Software: Dispatch Console

Service Dispatch Software: Proximity-based Search for Nearby Technicians

Service Dispatch Software: Auto-Assignment Rule