Service Flow Manager

For the first time ever, rapid design and deployment of best practices-driven field service business processes is a reality.

Service Flow Manager is a revolutionary new technology paradigm that transforms the design and delivery of software. Service organizations can now quickly integrate their business processes directly into ServiceMax through an intuitive drag-and-drop interface, allowing processes to be easily deployed and adapted as business needs change. Further, by leveraging trends in consumer-based interface design, SFM dynamically guides field technicians through workflows, ensuring consistent and best practice-driven service quality on every visit, while reducing training requirements.

360-degree view of a customer - All installed products

Deploy ServiceMax quickly - customers are up and running on ServiceMax in weeks.
Increase business agility - make changes to business process in hours, and keep pace with changing customers and industry demands.
Ensure consistency - field technicians and partners follow and complete best practice workflows, internally or through partners.
Drive better results – excite and enable field employees wherever they are, and on any mobile device.
Significantly reduce training needs- On-screen guidance makes process easy, while improving field technician productivity.

Drag-and-drop process configuration enables rapid implementation when initially deploying ServiceMax, and for ongoing changes.
Pre-built library of existing best-practice-driven field service processes speeds initial roll out.
Clear and intuitive on screen visual cues reduces training costs and make it easy for field technicians and partners to follow complex business processes.
Data validation checks inputs against best practice, and alters field technicians when they stray from best practices
Flexibly supports the need to develop new, unique field service business processes.
Web service-based integration facilitates easy process extensibility outside of the ServiceMax application.