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ServicePulse for Field Service

What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call?

With ServicePulse, you can deliver the power of your entire organization right to your customer’s door. It’s not about being “social”. It’s about delivering customer delight. ServicePulse transforms the way your company collaborates around service topics. From products communicating their status to field techs having access to any expert, we make it easy to work together real-time to delight customers. And since ServicePulse is built on the proven Salesforce.com Chatter platform, sales and service can stay in the know by monitoring a seamless, real-time view of customer activity in their ticker.

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  • Stay on top of what matters most.
  • Gain insight and make smarter decisions.
  • Ensure customer delight on every customer call by empowering techs to get the answers they need without a repeat visit.
  • Document and leverage tribal knowledge.
  • Enable real-time, secure communication across the organization – from field service to engineering to sales to execs.
  • Illuminate service issues immediately via ProductPulse, before the customer even knows there is a problem.
  • Empower your field techs to post questions or troubleshoot with others WITHOUT needing to know who the expert is, then share the fix to help others delight customers.
  • Keep the home office up-to-date with what’s going on in the field by following cases, accounts, opportunities, products or people.
  • The ticker, a real-time streaming update of your business, provides visibility to changes, updates, and important items as they occur.
  • Remote device monitoring technology lets you know of a problem BEFORE the customer does, and proactively dispatch techs to solve the same issue at other sites.
  • Automated alerts highlight accounts that have a high volume of activity.
  • ServicePulse, on Salesforce.com’s proven Chatter platform, provides all the valued features of enterprise social networking, including profiles, status updates, sharing, liking, commenting, following, groups, document sharing, and trending.

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It’s more than social. It’s customer delight.

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