Advanced Service Scheduling Software
Assigning jobs to your field service technicians can be a complex operation.
The Advanced Scheduling module redefines the scheduling landscape by providing an exceptional user interface to manage interactive, manual as well as automatic scheduling processes.
By leveraging proven and scalable cloud computing technology, ServiceMax's service scheduling software allows you to assign and setup schedules for multiple work orders simultaneously with an intuitive drag and drop dispatch console.
- Increase the efficiency of Dispatch
With a consolidated view of all unassigned work-orders and all technicians' calendar availability & geographical locations in one screen, ServiceMax service scheduling software allows your dispatchers to run a more efficient dispatch operation. - Leverage Geographical Intelligence
With technician locations embedded and displayed in real-time on the dispatch console, dispatchers can assign the most appropriate job to the technician - Gain instant visibility to your field service operation’s past, present and future
With your technicians' calendars, routes and work-orders in one consolidated screen, ServiceMax service scheduling software provides instant visibility to the entire operation anytime on demand. - Meet your customers’ SLA commitments efficiently and on time
By providing a comprehensive view of technicians’ schedules and locations on maps, the Dispatch Console helps you manage emergency scheduling needs of your high SLA customers more efficiently - Increase First Time Fix Rate and Customer Satisfaction
With the behind-the-scenes rules of the Dispatch Console, you can ensure that the rightly skilled technician is assigned to the right job, thereby increasing your first time fix rate. - Leverage your Service Partners Effectively
With a comprehensive view of work-orders, technicians, locations and their schedules inside the Dispatch Console, you can decide what work-orders need to go to service partners and what to retain with you.
- Dispatch Console View
The dispatch console is a rich interactive and highly configurable user interface that provides users with the following capabilities: - View work orders lists based on users query criteria like unassigned, assigned, high priority, etc.
- Fully functional drag and drop capability to assign jobs to technicians.
- Find technicians for selected work orders based on territory or proximity
- Map display and geographically view the locations of technicians in real-time.
- View the current routes for upcoming tasks
- Resource Gantt chart view of technicians
- Interactive Assignment
- Get a comprehensive view of all the unassigned work-orders, technicians and their teams, their locations on maps and the technician schedules via the dispatch console so as to assign new jobs to technicians.
- Drag and drop work-orders to technician calendar time slots to assign the work order to the technician.
- Dispatch the appropriate work-orders to service partners based on predefined partnership terms.
- Automatic Assignment
- Setup pre-defined rules to automatically assign technicians based on skills, expertise levels, proximity to the job and driving distances to work-orders.
- Automatically dispatch and assign work-orders to service partner resources based on pre-defined partnership agreement.
Manage Hundreds of Work Orders on a Single Screen
Wizard Based Configuration of Dispatch Rules
Rapidly Configure Dispatch Constraints
Rapidly Configure Dispatch Priorities
