ServiceMax for iPad

The power of your entire organization at your fingertips, now powered by
Service Flow Manager

With ServiceMax for iPad, you will bring the power of your entire organization – engineers, sales, customer support, etc. – to every service call. Field service technicians now have mobile access to everything from customer and route information to product manuals and social collaboration. ServiceMax for iPad continues to revolutionize mobile field service, increasing first call closure rates and ensuring consistent service and customer delight.

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ServiceMax for iPad is the only complete field service application available on the iPad. With its touch screen capabilities, portability and easy app installation, the iPad has taken field service to the next level.

Now, with Service Flow Manager, service organizations can extend business processes and best practices to the industry leading mobile solution, ensuring technicians are delivering consistent service on every call.

Built with the power of Force.com, ServiceMax for iPad is fully integrated with the ServiceMax suite. Now field technicians have all customer and case history, parts information, logistics, and collaboration at their fingertips. In addition, ServiceMax for iPad combines ServiceMax and Salesforce.com data so that technicians have access to all CRM information to provide the best possible service and can take advantage of up sell opportunities while on the road. Get it Now! ServiceMax for iPad is available at no cost on the Apple iTunes store.

Combines the incredible usability of the iPad with the complete field service functionality of ServiceMax to immediately improve the productivity of field service teams.
Ensures best practice business processes are followed in the field.
Creates seamless customer experiences with features that make it easy for technicians to create work orders and service reports, quickly tally parts and repair costs and capture signatures – all from the iPad screen.
Facilitates real-time collaboration in the field with Chatter and FaceTime to bring the knowledge of the entire organization to every customer call.
Keeps service technicians well informed with full customer, product, and work order information.
Reduces drive time and allows for additional visits with route planning and driving directions.
Decreases administration and day sales outstanding with real-time signature capture and invoicing.

Centralized customer and product data so that everyone has instant access to important information.
Clear and intuitive business processes so users are guided through their specific workflows.
Access to rich media knowledge-base so technicians can view videos and product manuals at the customer site.
Intuitive, easy-to-use interface across all field service functionality.
Calendar view of work orders and associated tasks that can be dynamically updated by dispatchers and technicians.
Route planning and step-by-step driving directions.
Countdown clocks integrated with SLAs give technicians view of required time to resolution.
Access to all pertinent data: customer history, location, contacts, product service history, knowledgebase, repairs, warranties, and more.
Summary invoice enables on-the-spot signature capture, pdf creation and email integration for immediate invoicing, decreasing day sales outstanding.
Real-time collaboration and problem resolution via Chatter and FaceTime.