Optimax Workforce Management Software

• Minimize the cost of your service operation
  With the OptiMax module, ServiceMax lets you to schedule the jobs of your entire service team by minimizing the cost of the schedule to ensure least fuel consumption or best possible routes.
• Decrease Windshield time and Increase Wrench time
  ServiceMax’s OptiMax workforce management software can ensure that technicians follow the best routes for the day to minimizing travel time and maximizing work time.
• Increase Technician Utilization
  Pack as many activities as possible on your technician’s calendar thereby increasing the utilization of each and every technician.
• Increase First Time Fix Rate and Customer Satisfaction
  By ensuring that the rightly skilled technician is assigned to the right job, ServiceMax’s workforce management optimization module helps you increase your first time fix rate.
• Make your Service Business a Lean and Profitable Business
  By packing more activities to your technician’s schedules and by optimizing the routes, ServiceMax workforce management software helps you cut the number of technicians needed to perform the same set of jobs thereby making your business lean and profitable.
• Meet your customers’ SLA commitments efficiently and on time
  By specifying pre-defined preferences and priorities, you can ensure that work-orders pertaining to high SLA commitments are handled with higher priority thereby minimizing SLA violation costs.
• Leverage your Service Partners Effectively
  With a comprehensive view of work-orders, technicians, locations and their schedules inside the dispatch console, you can decide what work-orders need to go to service partners and what to retain with you.

• Setup cost parameters and other scheduling parameters with the aid of highly usable and intuitive setup screens.
• Generate an optimized schedule based on your overall business need that include:
• Minimizing overall cost: Ensure that the technician’s routes are optimized for minimal travel time and efficient sequencing of tasks.
• Maximizing response time: Optimax workforce management software ensures that the response times are optimal for all the work orders to ensure that SLA violations do not occur.
• Assigning the right person to the right job: Ensure that the right technician is assigned to the right job to maximize the first time fix rate and customer satisfaction.
• Manage open-ended routes or closed routes for the technicians based on the tech’s or your business’s preferences.
• Optimax workforce management software optimizes the schedules for any planning horizon ranging from a few days to few weeks or even months ahead.
• Set different service planning goals for different territories or groups of territories.
• Fine-tune the pre-set parameters for each of the business objectives to satisfy your unique needs.
• Schedule the optimization runs at specified times at regular intervals for any specified service team’s schedule duration.
• Rich, interactive and highly configurable Dispatch Board and an Interactive Assignment capability so dispatchers and service managers can see the optimized work-orders and plan for additional emergencies or other new work-orders that were created after an OptiMax run.
• Setup pre-defined rules to automatically pre-assign technicians to certain types of work-orders, based on skills, expertise levels, and critical accounts before an OptiMax run.
• Extend the features of OptiMax to service partners.

Manage Hundreds of Work Orders on a Single Screen

Wizard Based Configuration of Dispatch Rules

Rapidly Configure Dispatch Constraints

Rapidly Configure Dispatch Priorities