Introducing the New Field Service eBook!

A Diamond in the Rough

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Case Study

SPP Pumps


  • Energy & Utility
  • Industrial Manufacturing & Equipment

Servicing the water, oil, and sewage pumps sold by SPP Pumps is a key part of the Reading, UK, company’s business model. SPP Pumps technicians provide global customer care, and rely on regional supply and repair centres to help meet demand. Responding to customer service requests requires speed and ability, but inefficient, paper-based processes for scheduling and invoicing hindered them...

White Paper

7 Tips for HVAC Field Service Excellence


  • Climate Control
  • Air Conditioning
  • Heating
  • HVAC

Through sweltering heat and fierce blizzards, HVAC technicians are there to keep equipment running at peak performance. But how do you make sure you get peak performance out of your HVAC service organization year round?


Connected Field Service


A joint solution from ServiceMax and PTC ThingWorx that harnesses the power of IoT to deliver flawless, proactive service.


How Sony Transformed Professional Services Across Europe


How Sony Transformed Professional Services Across Europe Sony Professional Services Europe - the non- consumer part of Sony.


Let Mobility Raise The Bar For Service Operational Excellence



IDC Report - Perspective: ServiceMax's Maximize 2016


This IDC Manufacturing Insights Perspective highlights announcements and conversations shared at ServiceMax's user conference, Maximize 2016, held in June in San Francisco.

SPP Pumps Final Cut

Customer Story: SPP Pumps


  • Energy & Utility
  • Climate Control
  • Industrial Manufacturing & Equipment

Watch Damian Hudson, Head of IT at SPP Pumps explain some of the benefits his company is seeing as a result of implementing ServiceMax.