ServiceMax

Case Studies

Case Study: Topcon

100% Transparency Leads to Service Profitability

View Case Study

Ready to learn more? We've got plenty of resources to help you dig in deeper.

Case Study

Medivators

160823

Reporting the work completed for each service of Medivators’ endoscopy procedure products required significant paperwork.“ The documentation is very important,” says Amos Schneller, the company’s vice president of global service and technical support.

Case Study

Molecular Devices

160823

Without a comprehensive repository for service information, there were blind spots in Molecular Devices’ visibility into field service operations. “We had an idea of, but didn’t know exactly, how much time our technicians spent traveling compared to their ‘wrench time’,” says Sandra Lew, Business Systems Manager at Molecular Devices.

Case Study

Luminex

160812

  • Life Sciences & Medical Equipment

When Steve Nava joined Luminex in 2003 as director of field service for the Americas, “the service organization was purely a cost center,” he explains. “The goal was simply to avoid going over budget. These were the days when service was thrown in as part of a deal — it was a giveaway.”

Case Study

McKinley Elevator: Connected Field Service

160525

Creating a smarter service strategy fit well with the needs of McKinley customers who value having reliable elevators and accessibility lift products. In the most basic sense, downtime is simply not an option for someone who relies on a wheelchair lift or elevator. McKinley began to construct a strategy for delivering a service plan that would allow them to dominate in market spaces where customers placed a high value on uptime, well-maintained equipment, and exceptional first-time fix rates.

Case Study

Tyco Integrated Security

160323

  • Residential & Commercial

SECURITY INTEGRATORS Headquartered in Boca Raton, Florida, Tyco Integrated Security (TycoIS) has more than 6,000 employees in 81 locations in business communities throughout North America.

Case Study

Tundra Solutions

150804

  • Energy & Utility
  • Industrial Manufacturing & Equipment

Tundra Process Solutions Ltd. was growing and needed to scale to meet this demand. Tundra needed to update and streamline their service operations to make each technician more efficient and effective.

Case Study

Mechdyne

150426

  • Retail & Commercial Services

The Rapid Evolution of Service at Mechdyne In the competitive market of technical services, delivering exceptional customer service differentiates Mechdyne from competitors.

Case Study

Topcon

150426

  • Life Sciences & Medical Equipment

100% Transparency Leads to Service Profitability When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps.

Case Study

Nautilus

150426

  • Residential & Commercial

Automating Service Processes Enables Company Growth Nautilus Company provides residents of South Carolina with impeccable custom home building services as well as home management and preventive maintenance programs.

Case Study

Westmor

150426

  • Industrial Manufacturing & Equipment

New Visibility Leads to Increased Efficiencies & Customer Satisfaction Business as usual for Westmor meant service teams were bogged down with paperwork and sales had limited visibility into the customer.

Case Study

Skedaddle

150320

  • Residential & Commercial

Skedaddle - Staying Wildly Competitive As an enterprising residential and commercial service company that has aggressive plans for growth through franchising, you will be amazed at the road ahead for Skedaddle Humane Wildlife Control.

Case Study

Samsa Mechanical

150320

  • Residential & Commercial

TURNING UP THE HEAT ON COMPETITORS As a small business owner wanting to drive big field service efficiencies while reconnecting with customers, you’ll be inspired by the trailblazing story of Brian Samsa at Samsa Mechanical Services.

Case Study

James Automation

150320

  • Security Systems
  • Residential & Commercial

Increasing Revenues Out of the Gate When your service business is poised for extreme growth and you need to optimize your field service delivery process to tip the scales toward bigger customers and more revenue take a trip down the road traveled by James Automation.

Case Study

McKinley Equipment

150320

  • Industrial Manufacturing & Equipment

ELEVATING TO TRUSTED CUSTOMER SERVICE When you’re looking to support a key competitive advantage with a mobile field service solution, step back and envision the road traveled by McKinley Equipment Corporation.

Case Study

Kinetico

150320

  • Industrial Manufacturing & Equipment

Kinetico Kinetico engineers and manufactures water treatment systems and has been a global leader in the industry for more than 40 years.

Case Study

Solta Medical

150320

  • Life Sciences & Medical Equipment

SOLTA MEDICAL Solta Medical, Inc. develops innovative aesthetic energy devices to address aging skin.