Support

Call Support: 1-800-756-4960
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To say that we are passionate about customer delight is an understatement. Your long-term success is literally our success. We want to see you get maximum value out of your ServiceMax solution, every time you log in, for the rest of time.

Support: We’ve got your back

Our team of field service and cloud computing pros will answer your product questions and resolve issues quickly and efficiently. And the ServiceMax customer portal means you can submit, update, and monitor cases in an instant and get your issue solved asap.

We listen and deliver. Our product roadmap is driven by a combination of our customer’s feedback, market data and our own innovation. And we engage our entire company, from sales to professional services to engineering to executives, whenever necessary to ensure customer delight.

Because each of our customers’ needs is different, we offer several support options to suit your unique requirements and ensure long-term success.

Offering MaxCare Basic MaxCare Premier
Technical Support Hours 9am – 5pm PST M-F
9am – 5pm IST M-F
24 Hour Support M-F
24x7 Support on P1 Issues
Initial response 4 business Hours for P1 issues
24 business Hours for P2 issues
48 business Hours for P3 issues
4 business Hours for P1 issues
24 business Hours for P2 issues
48 business Hours for P3 issues
Assigned Represenative   Primary Customer Support Advocate, Plus back up from Customer Support Team
Case Limit Unlimited Unlimited
Online Case Creation Included Included
Priority Queue   Included
Toll Free Access (US Only) Included Included
Release Notes Review   Yes
Health Check & Product Roadmap Review   Once per Year
Scheduled Review of Open Issues and Priorities   Monthly

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