Small Business
Small businesses face the same field service challenges as big businesses, but they face these challenges with smaller budgets and fewer (or no) IT resources to rely upon. ServiceMax Orange is designed to help small businesses rethink field service the fast, easy way.
Field Service Challenge - Increase productivity:
Just like larger businesses, small businesses want to make sure that their techs are well utilized, well equipped, and well informed so they can delight customers. Small businesses need technology to help streamline and automate the service operations to eliminate the need for costly administrative resources to support manual paper processes.
ServiceMax Solution:
ServiceMax Orange is a complete, collaborative and mobile field service solution with built-in workflow notifications and reminders to keep you proactive. Utilize features that help your staff get their work done faster without getting mired in paperwork. For example, our dispatch console can help boost your utilization rate and ensure that the right tech is assigned to the right customer, our automatic scheduler for preventive maintenance ensures timely scheduling, and online and offline access to work order details help ensure your techs can quickly and accurately enter pertinent information anywhere, anytime. You’ll save a few trees in the process, too.
Field Service Challenge - Visibility into service operations:
Many small businesses rely on a paper process to support service operations and the data only makes its way into an accounting system. There is no visibility into what is actually happening during these visits because the important information gets filed away in a drawer.
ServiceMax Solution:
ServiceMax web-based Reports & Dashboards provides real-time visibility into all the service event data captured through ServiceMax. Over 50 pre-built reports and the utmost flexibility to add your own reports allows you to capture trends and get a better understanding of your business to improve operations and identify new revenue areas.
Field Service Challenge - Mobility:
Field service organizations are inherently mobile. Technicians and customer representatives are on the go, in the field, servicing customer needs. Small businesses need an effective way to stay connected with their mobile workforce.
ServiceMax Solution:
With ServiceMax for iPad, you will bring the power of your entire organization – engineers, sales, customer support, etc. – to every service call. Field service technicians now have mobile access to everything from customer and route information to product manuals and social collaboration. ServiceMax for iPad continues to revolutionize mobile field service, increasing first call closure rates and ensuring consistent service and customer delight. And best of all, ServiceMax for iPad is automatically included at no extra cost in the ServiceMax Orange solution.
Field Service Challenge - Sales & Service Working Together:
At a small business every customer is crucial and you have to maximize every revenue opportunity. You can’t afford to have your sales team be uninformed about service issues or sales opportunities. The service team has to be leveraging the same system as sales to ensure they are sharing customer information to increase upsell revenue potential.
ServiceMax Solution:
ServiceMax is built and delivered on the Force.com cloud computing platform from salesforce.com. ServiceMax extends the salesforce.com Service Cloud solution to service and is tightly integrated to the SalesForce.com CRM. This CRM integration enables companies to track and monitor the full life cycle of the customer, from sales to service and back again.
Field Service Challenge - Look like a big company:
Small businesses sometimes appear as the low-cost alternative because they lack professional looking customer facing tools. Many even leave the customer a hand written or carbon copy receipt.
ServiceMax Solution:
ServiceMax allows you to leverage the power of the web including Customer and Partner Portals. Provide your customer professional self-service web access to creating cases and work orders as well as visibility into their service and installed product history. If you work with 3rd party technicians you can allow them to capture work order details on specific work you have assigned to them just like a field technician that works for you.
Field Service Challenge - A solution that is ready when you are:
Small businesses just don’t have the time and resources for costly or drawn out IT projects.
ServiceMax Solution:
ServiceMax Orange includes pre-configured best practice field service functionality and processes that small and medium businesses can start using from day one. And as ServiceMax Orange is a cloud-based solution, there is nothing to install on your premises and nothing to maintain. Focus on your business, not on IT.
