ServiceMax AI

Leverage the power of AI in field service to improve customer experiences,
increase productivity, and add intelligence to service operations.

Troubleshoot complex issues

Leverage vast knowledge pool and real-time data to aid instant problem-solving, minimizing errors

Capture & access crucial knowledge

Streamline knowledge capture & enrich knowledge management with AI, empowering technicians]

Optimize work and schedules

Analyze availability, schedules, and routes for optimal resource allocation

87%of manufacturers are either doing some initial testing or are already significantly investing in Gen AI programs in the next 18 months*

*Source: IDC Directions 2024:The Emergence of GenAI Use Cases: Industry Knowledge and Expertise Becomes Imperative,
Leslie Hand, Group VP,
April 3, 2024.

New Possibilities With ServiceMax Copilot

Access knowledge, automate manual tasks, and leverage ServiceMax data with our natural-language AI model.  

ServiceMax AI powers a natural-language AI assistant that helps technicians, dispatchers, and service teams in context of their day-to-day work. ServiceMax Copilot includes skills that remove manual tasks and reduces time spent searching for information.

We’re proud to announce that a select number of ServiceMax customers now have the ability to harness AI in field service with ServiceMax CoPilot (Closed Private Beta). Watch this space as we further develop and refine targeted AI use cases and expand the beta program.

 Learn More  Sign Up for the Beta