ServiceMax AI

Leverage the power of AI in field service to improve customer experiences,
increase productivity, and add intelligence to service operations.

Troubleshoot complex issues

Leverage vast knowledge pool and real-time data to aid instant problem-solving, minimizing errors

Capture & access crucial knowledge

Streamline knowledge capture & enrich knowledge management with AI, empowering technicians]

Optimize work and schedules

Analyze availability, schedules, and routes for optimal resource allocation

87%of manufacturers are either doing some initial testing or are already significantly investing in Gen AI programs in the next 18 months*

*Source: IDC Directions 2024:The Emergence of GenAI Use Cases: Industry Knowledge and Expertise Becomes Imperative,
Leslie Hand, Group VP,
April 3, 2024.

New Possibilities With ServiceMax Copilot

Access knowledge, automate manual tasks, and leverage ServiceMax data with our natural-language AI model.

ServiceMax AI powers a natural-language AI assistant that helps technicians, dispatchers, and service teams in context of their day-to-day work. ServiceMax Copilot includes skills that remove manual tasks and reduces time spent searching for information.

We’re proud to announce that a select number of ServiceMax customers now have the ability to harness AI in field service with ServiceMax CoPilot (Closed Private Beta). Watch this space as we further develop and refine targeted AI use cases and expand the beta program.

Learn More Sign Up for the Beta

Future of Service: Innovators Program

We are here to help you get connected with other customer and field service experts. There are several ways to promote your unique story, connect with like-minded people, and share your ideas and future vision about field service.

Future of Service Innovators are:

Hyper-focused on superior service

Forward thinking and innovative

Leveraging cutting edge technology

Committed to driving measurable results for customers

Passionate about sharing their digital transformation

Well connected with a great network they can rely on

In summary: We are grateful and delighted to partner with some of the most amazing teams who truly keep the world running. They are unlocking new value streams and driving executive goals and vision, and they are attracting and keeping the best talent in a rapidly changing and volatile workforce and world. They differentiate themselves with better predictive service offerings and service models that do more for their customers. They have a real, life-changing impact on the world. At the end of the day, they are invested in service and are field service heroes.

For an example of some of the great work we’re partnering with our Field Service Innovators on, read our customer stories.