ServiceMax ensures you send the right people to the right job at the right time, with remarkable results from our service scheduling software. The average ServiceMax customer increases field productivity by 23%* and reduces service costs by 14%*.*Average ServiceMax customer results
When a customer's issue cannot be resolved remotely, and an engineer is needed on site, you want to respond immediately, but you also need to ensure that your field service management teams — either your employees or your partners' — are utilized efficiently; minimizing long drive times and white space in their schedules. ServiceMax has the right dispatching software options to help you efficiently manage work orders, maximize utilization rates, and keep your most valuable customers happy.
Empower your dispatchers with intelligent recommendations
Assigning jobs to your service technicians and engineers can be a complex operation, requiring deep expertise, especially when you have to balance routing, equipment tracking and workforce monitoring. Designed with the dispatcher’s needs in mind, Service Board service scheduling software provides decision assistance by equipping your dispatchers with score-based recommendations. The benefits for dispatchers are a much-reduced learning curve, and an easy way to complete even complex tasks with inventory and invoicing quickly. As a result, you will experience a significant increase in dispatching productivity and efficiency.
Service schedules continuously optimized for maximum efficiency
Talented and informed dispatchers work wonders with the daily schedule – mentally balancing technician locations, skill sets, expertise, priority customers, and situation severity. But what happens when the number of technicians and work orders scale, when unpredictable requests arrive, and when Industrial IoT generated work requests come in. As complexity rises, humans need a bit of assistance – that's where Schedule Optimization comes in. Schedule Optimization from ServiceMax is an automated scheduling, workforce optimization and dispatch solution that provides the most effective allocation of your resources based on your business objectives. Your dispatch efficiency is dramatically improved, costs to schedule are minimized and your technicians are enabled to perform more jobs each day.
Cost-effective contractor management, scheduling and dispatch
When there is a spike in demand or when you need specialized skills, third-party contractors can help you meet your SLAs.
Partners represent you and need detailed information to respond on-time and deliver excellent service. Similarly, you need visibility into each partner's operation to ensure transparency. With ServiceMax 3rd Party Contractor Communities, you keep your partners close, so your customers are never too far away. With complete visibility into your service channel, your partners stay accountable not only to their schedules, but your customers’ satisfaction so you meet service demand and revenue goals stay on target.
Field service leaders are faced with the combined challenge of generating increased revenue, improving customer experience and reducing cost for their field service organizations. This paper highlights how scheduling and dispatch is at the heart of field service operations, and then demonstrates how adding an extra layer of intelligent optimization over scheduling can help service leaders transform their service organizations reliably and consistently.
For service organizations, getting the right technician to the right job at the right time with the right parts and information is critical. It is the dispatcher's job to respond to incoming service requests, and offer the best schedule to customers or internal stakeholders. At the same time, they have to comply with service objectives and ensure technicians and service teams are utilized efficiently; minimizing long drive times and white space in technicians’ schedules. <br><br> ServiceMax offers capabilities for <strong>Assisted Scheduling and Dispatch</strong> through the interactive Service Board and fully automated via <strong>Schedule Optimization</strong>.