ServiceMax field service app ensures the highest levels of efficiency from your technicians and engineers, while simultaneously impressing and delighting your customers. In fact, the average ServiceMax customer increases technician productivity by 23%* and net promoter scores by 20%*.*Average ServiceMax customer results
See how field technicians and engineers use the ServiceMax Go and field service apps
The mobile field service apps, including ServiceMax Go, are developed on a standard mobile framework with all the field-ready functionality you need to improve field productivity with any device and operating system (phones, tablets, iOS, Android, Windows). Designed from the ground up with field service technicians in mind, ServiceMax Go provides an intuitive interface, consistent access, and targeted workflows regardless of internet connectivity. ServiceMax mobile field service apps empower field workers to successfully complete work orders, present service reports for customer signature, provide pricing of labor, parts and products in the field and much more.
The next generation of mobile productivity for field service
Our field service app is ultimately flexible and designed for field work. It doesn’t just put a calendar and directions in the hands of techs and engineers – it delivers complete visibility for maximum productivity. With a work order process that comes complete with scheduling, work estimates, checklists, troubleshooting, and work order debrief, technicians do more. They not only accurately account for their work, but they also follow the right steps for consistent service, entitle work requested while on site and come prepared to answer any customer inquiry. ServiceMax Field Service App is perfect for the “disconnected day”, and keeps technicians working while offline for weeks and even months. It delivers consistent workflows for every type of service scenario – break-fix, installations, planned maintenance, price quotes, work order debrief, and more.
Secure, real-time communication
ServiceMax Zinc connects technicians in real time with the people and information needed to confidently get the job done quickly and correctly, allowing the organization to reduce mean time to repair, boost customer satisfaction, and improve employee engagement. Zinc enables: broadcasts, hotline groups, voice and video calls, 1:1 and group messaging, content sharing and location sharing. Zinc’s powerful analytics help service leaders visualize team communication.Watch Video
The best offline performance for technicians and engineers
Field technicians need to be productive on-the-go, even when there is no data network. Without data connectivity, some standard mobile applications stop providing full capabilities, but not the ServiceMax mobile apps. With our market-leading Smart Sync engine and industry first Sync Gateway features, the ServiceMax mobile apps keep field technicians productive with just the right data to complete their service workflow -- covering the work order process, time and materials price lookups, work order debrief, service report generation and signature capture — all in a seamless manner.
Complete mobile work order management regardless of connectivity
When your paper-based field service activities slow your cash flow, you need a reliable application that helps engineers and technicians keep accurate records of each service visit. It can’t slow them down and it can’t be incomplete, so the app’s offline performance can’t be an afterthought. ServiceMax mobile app enables time-saving automation for the technician and puts complete and accurate reporting in front of the customer. The result is an efficient customer experience that keeps the cash flowing.Get a Demo
Collaborate to deliver perfect service and delight customers
What if you could send your best people, your best solutions, the latest technologies, and the best ideas from across your entire organization on every service call? With ServiceMax, you can.
More than just a social network, Knowledge & Collaboration transforms the way your company collaborates around service topics, while providing amazing business insight to your executives and their teams. And since it is built on the proven Salesforce.com Chatter platform, sales and service can stay in sync by monitoring a seamless, real-time view of customer and repair activity in a one-of-a-kind mobile application feed.Get a Demo
Real-time information when it matters most
Picking up the phone every time there is a change in a technician’s schedule or to confirm an appointment with a customer can be time-consuming and error prone. Today, technicians and customers expect real-time updates to stay productive and informed. ServiceMax makes these interactions seamless with automated alerts, notifications and SMS. Technicians can be notified in real-time about changes to their schedules to stay productive; while customers can get updates on technician arrival time to stay informed.