ServiceMax ensures you stay close to your customers, never give away free service and capitalize on new revenue opportunities. In fact, the average ServiceMax customer increases service revenue by 25%* and contract renewals by 21%*.
See how you can capture every opportunity with ServiceMax
Keeping accurate service contracts, warranties and maintenance plans, across customers and locations is difficult to do, yet crucial to success. ServiceMax field service software ensures that
vital contract, maintenance and warranty data is accurate for all customers and every serviceable product, so that you deliver service exactly when it is needed and never give it away for free.
Entitlements & Warranty Management
Never give service away for free
The last thing any good service leader wants to do is give away service for free. Yet so many service organizations find it a struggle to track entitlements, that many technicians and engineers just don't question whether the customer is entitled to service or not – and customers certainly won't correct them. ServiceMax can make free service and warranty leakage a thing of the past, contributing to both your top and bottom line results.
Comprehensive, automated entitlement verification based on product, location, named contact, available & remaining services
Interactive entitlements that allow flexibility in assigning coverage based on multiple contracts and warranties for the same installed products, locations or accounts
Perform an automated entitlement check anywhere, via a mobile device
Support for metered services via counters, with the ability to automatically account for usage so remaining entitlements are tracked accurately
Configurable entitlement notes automatically populated to inform engineers in the field of all contract and warranty details
Unique Field Service app “get price” feature that captures with one click pricing, contract coverage, discounts and warranties on work order parts and labor entries
Know your customers; grow your service revenue
Service revenue and growth have never been more critical to the bottom line. For manufacturers of all types and sizes, selling services -- not just products -- often delivers significantly improved margins. For many service providers, service is their entire business. So why are so many organizations still using archaic, manual tools to sell and manage the delivery of services?
Don’t let your organization fall behind. Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.
Complete visibility into warranty and contracts in service delivery means you never give away free service
Grow your service business with expansion into new markets and the ability to deliver new types of service offerings, such as outcome-based service
Increase revenue by avoiding contract leakage
Speed up cash flow by ensuring accurate service tracking and billing
Improve customer satisfaction by using standardized service plans
Improve the consistency of service offerings, thus ensuring predictable and dependable profitability
Consistent, proactive service for the best customer experience
Preventive maintenance is evolving. It’s not just about scheduling the same work every month to prevent failure anymore. Today, working smarter with better information about equipment condition is critical to ensure maintenance is effective. With ServiceMax, you get the best in preventive maintenance management from automated work order creation with set schedules and dynamically planned work order creation, to full condition based plans that allow you to right-size your maintenance work, stay proactive and delight your customers.
Efficient, automated creation of work orders and assignment of tasks
Flexible options for preventive maintenance plans:
Set schedules with different visit frequencies (ie weekly, monthly or every 10 days)
Dynamically planned to automatically adjust maintenance intervals
Conditions based for real-world usage and counters attributes to respond proactively
Maintenance coverage for an account, location or by installed product, including all as-maintained components
Unlimited number of preventive maintenance plans for a given service contract
Product integration with Service Cloud Cases for automatic creation of preventative maintenance cases
Task templates for pre-defined maintenance activities provide sequenced, priority tasks and required parts for complete and consistent maintenance
Flexible options for work order creation – many installed products per work order or one installed product per work order
Automatically assign maintenance work orders to queues, primary technicians or any ServiceMax user for scheduling
Notifications to keep administrators informed of Preventive Maintenance plan execution and logs to keep a historical record for management of plans
Contract management, simplified
The ability to offer a well-designed slate of service solutions can boost both top and bottom line results significantly. Yet many organizations shy away from “standardized” service offerings, fearing that consistency will be difficult to enforce or too hard to administer. With ServiceMax, you can define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits.
Create and manage service plans/templates of popular service offerings
Quickly author complex service contracts based on service plans that automatically include the plan details, yet still are extremely flexible to enable specific exceptions and adjustments
Manage the service contract lifecycle – author, quote, activate, renew, cancel
Support for multiple product & labor pricebooks to ensure consistent and accurate pricing of labor, parts, products and consumables
Rich labor pricing options; including fixed price, minimum labor charged, rounding time charged and the ability to set product or product line-specific labor pricing
Define service level agreement (SLA) tiers, for example Gold, Silver, Bronze tiers with defined response and resolution times
Include SLA tier, part, labor, travel pricing, services and allowed quantities on contracts
Support for metered services (10 support calls, 3 maintenance visits etc.), including the ability to monitor and debit usage
Automatic calculation of work order line pricing based on contract price terms and discounts, even from a mobile device
Automatic pro-forma invoice creation for contract and service billing
Ability to present the pro-forma invoice on a mobile device to the customer while on site, and even capture a signature on the spot
Manage automatic service contract renewals
Support for preventive maintenance plan templates with required parts and checklists as a part of the service contract
Access to contract details via the customer or partner community or portal
Support your global business in multiple languages and multiple currencies
Customer Story: Liftech
A lot of field service technicians are disconnected. Many don’t have the information they need in order to be able to do their job. ServiceMax gives technicians self-sufficiency and helps drive more revenue through improving the customer relationship.
5 Steps to Make Your Field Service Profitable
Here are 5 easy steps to get your field service organization in the black this year.
Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.
Learn how ServiceMax can help you improve asset uptime and optimize resource productivity.