Intuitive to use, Zinc is equally as easy to implement. Whether your service team has a few hundred or a few thousand members, your organization can be up and running in a few days. With external directory group sync, employees are onboarded and put into Official Groups right away. By employing the built-in Adoption analytics you can track the rollout in real time, seeing exactly who is active and what they are doing in the app.
The Admin Console makes it easy to manage users and groups. Administrators can easily set user permissions and import data such as Job Title, Office, Department, Region and more to create searchable User Profiles of each employee. All Official Groups can be managed, with options to restrict access to the group, add and remove users, and specify data retention settings. Lists and Folders allow admins to maintain organized employee groups for future reference or broadcast communication. In addition to managed Official Groups, employees can spin up their own Ad Hoc Groups without any need for an administrator.
Being able to communicate in the context of work being done is critical for service teams. The efficiency of instantly knowing the context, rather than having to re-explain the context of a conversation or question, saves a lot of time while on the job. Out-of-the-box integrations into content management systems like Box and CRM provide a seamless experience that allows technicians to stay focused on the task at hand.
The Zinc Bot and messaging API framework allows admins to set up custom notifications that instantly send alerts from any external system to any Zinc group or specific users. You might want to automatically deliver daily weather reports to a group or notify teams of any updates that need a timely response or may get overlooked. This functionality saves time and eliminates the need to check other communication systems while on the job.