Do you know if technicians read your messages?
Broadcasts bypass cluttered email inboxes and deliver high-priority alerts directly to service teams’ devices. Alerts can be scheduled ahead of time and targeted to as many or as few employees as needed, based on profile details such as team, role, location and work skills. Broadcasts take over the Zinc screen, requiring technicians to read and interact with the message before continuing in Zinc. Because these alerts are sent to the same app that technicians use for day-to-day communication, you ensure your technicians are always up to date.
When crucial information goes unread, your teams’ ability to deliver quality service is at risk, or worse, their safety is put in danger. As part of Zinc’s employee broadcast system, Broadcast Metrics give much needed visibility into message engagement, with metrics on who has received, read, and clicked through each Broadcast.
One of the top complaints technicians have is the amount of time they have to spend looking for information. With Zinc, technicians can easily refer back to information in the Content Hub—whether it’s a product operating manual, installation guide, or training video. The Content Hub stores all Broadcast messages that technicians have received. By setting expiration dates to Broadcasts, managers can ensure that all the information in the Content Hub is relevant. No longer do technicians have to waste time searching through inefficient employee communication platforms like email or intranet to find the right document or piece of information.