Do you know if technicians read your messages?
Broadcasts bypass cluttered email inboxes and deliver important or urgent alerts directly to service teams’ devices. Alerts can be scheduled ahead of time and targeted to as many or as few employees as needed based on profile details such as team, role, location or work skills. Broadcasts take over the Zinc screen, requiring technicians to read and interact with the message before continuing in Zinc. Because these alerts are sent to the same app that technicians use for day-to-day communication, you ensure they stay up-to-date with the latest information.
When urgent or important information goes unread, teams often struggle to deliver quality service, or worse, their safety is put in danger. As part of Zinc’s employee broadcast system, Broadcast Metrics give much needed visibility into message engagement, with metrics on who has received, read, and clicked through each Broadcast.
One of the top complaints technicians have is the amount of time they have to spend looking for information. Whether it’s a product operating manual, installation guide, or training video, technicians can easily refer back to information in the Content Hub. The Content Hub stores all Broadcast messages that technicians have received. By setting expiration dates to Broadcasts, managers can ensure that all the information in the Content Hub is relevant. No longer do employees have to waste time searching through inefficient employee communication platforms like email or intranet to find the right document or piece of information.