A remote service app that gives workers the answers and information they need—fast and secure
Whether technicians are chatting 1:1 or in a group, powerful remote support features enable technicians to share files and annotated photos and videos, voice recordings, exact locations, texts and emojis. Teams are connected in managed Official Groups and can easily create Ad Hoc groups to discuss specific topics, projects, events, and more. Read receipts provide accountability for all group participants and message search allows technicians to easily find information from past conversations. No matter if technicians are full-time, contractors or seasonal workers, all communication can take place in Zinc.
When messaging isn’t the right medium, technicians can easily switch to a voice or video call. With Zinc, there is no need to exchange phone numbers or search for conference dial-in codes. Instantly begin a call with any teammate or group and connect with up to 250 people at a time. When troubleshooting a difficult problem, technicians can start a 1:1 video call to show what they are seeing. Whether technicians are on a cellular network or WiFi, they can conduct clear, reliable calls in Zinc.
Effective remote support takes more than just text. With Zinc, technicians no longer need to jump between different apps to reference key information. Content sharing integrations allow technicians to easily send and preview files directly in Zinc. Once your content management system is connected to Zinc, technicians can easily search for and send any file.
Create a conversation around any Salesforce or ServiceMax object to communicate in the context of a work order, case, contact, contract, installed product and more. With one click, the right teammates are pulled into the conversation and additional members can be added when necessary. This ability to tie conversations to specific objects enables technicians to expedite the troubleshooting process by reviewing past conversations and bringing in additional experts instantly, all while providing immediate context for the conversation.
Sometimes it's difficult to operate the phone when working. Hands Free allows you to stay connected to your remote service app even when having a device in hand isn’t possible. Once turned on, incoming messages are read aloud, and you can easily send a voice response by connected headset or phone interface. Whenever you turn on Hands Free, you also have the ability to get caught up on all unread messages.