ServiceMax Zinc Wins The Jury Award For Technology at The French Mobility Awards 2019

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Workforce Communication Analytics

Get visibility into your field workforce with

Communication Analytics

Previously hidden insights, brought to the forefront

  • Zinc Group Analytics

Adoption Analytics

Easily track the roll out of Zinc and monitor adoption using Membership and Activity Reports. The Membership Report provides internal communication analytics by tracking how many users have been added to your organization and who has logged into the app. Activity Reports show user activity levels across messages sent and calls made so you can identify which types of messages (text, audio, image, video, thumbs up, file, and location) and which types of calls (voice or video) are the most popular. With insight into activity levels, you can correlate communication frequency to employee performance to identify best practices. Oftentimes, the most active communicators are also the highest performers.

Internal Communication Analytics
  • Number of messages sent
  • Types of messages sent
  • Most active Zinc users
  • Number of calls made
  • Types of calls made
  • Disengaged users

Communication Patterns

Visualize how your workforce is communicating and understand the specific patterns and trends that affect operations with internal communication analytics. The Network Map delivers a complete visual of how different groups and teams interact within the organization. This data allows you to identify disconnected workers, map performance against communication habits, and understand the organizational structure based on actual communication patterns.

Group reports show the level of user activity broken down by each type of group (Official, Ad Hoc, and unnamed Ad Hoc groups). This allows you to see which topics are most pressing among field teams and which teams or regions communicate the most or least, which can then be correlated to performance. Tracking the creation of Ad Hoc groups is especially useful in proactively solving front-line issues that haven’t made their way to corporate or management teams.

Internal Communication Analytics
  • Group creation
  • Group growth
  • Group engagement
  • Frequency of interaction
  • Intensity of interactions

Hotline Analytics

The Hotline Report provides teams with work communication analytics on how Hotline Groups are used at an organization. Easily identify which employees are leveraging the feature and who makes the most requests. You can also see how quickly staffers respond to requests, which staffers respond more frequently, and how long it takes for requests to be resolved.

Work Communication Analytics
  • Request opened at
  • Request claimed at
  • First response at
  • Last interaction at
  • Closed at

ServiceMax Zinc Real-Time Communication Software

Guaranteed security, privacy and compliance


  • Military-Grade Encryption
  • Customer Data Security
  • Data Center Security
  • Application Security
  • Business Continuity and Reliability


  • Data Ownership
  • Custom Data Storage and Deletion
  • Multi-Factor Authentication
  • SSO and SAML 2.0


  • ISO 27001
  • SOC 2 Type II
  • FIPS 140-2
  • TrustArc
  • Privacy Shield
Learn how ServiceMax real-time communication can help you perfect field service,
grow revenue and delight your customers.
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