ServiceMax's scheduling and dispatch software greatly enhances the efficiency of your appliance repair business.
Customers know there is never a convenient time to have appliance issues. That is why fast and effective field service is key to growing an appliance repair business. With ServiceMax, it is easy to improve first-time fix rates, deliver superior customer service, and collect accurate data from a mobile workforce.
Through instant visibility into technician schedules, appliance repair work orders, and availability of spare parts, ServiceMax helps businesses optimize their field service resources to maximize appliance repair service revenue. Automatically assign appliance repair work, or enable a dispatcher to use our drag and drop Dispatch Console to get the right technician to the job. ServiceMax's proven and scalable solution is delivered in the cloud to ensure your appliance repair technicians always have access to historical customer entitlement, warranty and installation data.
- Dynamically guide appliance repair field technicians and partners through work order processes and workflows.
- Ensure consistent and best practice-driven Appliance Repair service quality, while reducing training requirements.
- Empower appliance repair customers to create their work orders or obtain status from the customer portal.
- Generate insightful dashboards and reports on work order data including the overall resource usage, Appliance Repair service team's history, and time consumed, and failure analysis reports.
- Provide mobile access to your repair technicians making it easy for them to access their schedule, track repairs, parts availability, customer history, a knowledge base or service manuals, and much more.
- Get paid faster by enabling your appliance service technicians to electronically sign and generate a proforma invoice when on the site.
To find out more about appliance repair service, watch the Advanced Scheduling Demo