Manage Call Center Essentials with ServiceMax
Field service business is laden with challenges! The real drill starts with the customer calling, field techs rushing out with repairs taking place in the field. Often trivial things, like unable to locate customer data and failure to confirm field tech location keeps you away from delivering flawless field service. Manage your call center essentials and reevaluate the service delivery process with ServiceMax.
ServiceMax’s work order management allows you to manage the creation, allocation, implementation, debrief and closure of field work orders. It also helps you:
- Remove unnecessary paperwork
- Increase the productivity of your service teams and service partners
- Improve technician utilization by allowing them to work when there is no connectivity
- Minimize work confusion
- Minimize mistakes in billing
- Accelerate collections
- Minimize the expenses by precisely tracking the technician time, labor and parts cost
Use ServiceMax to minimize the SLA commitment violations and deliver the best assistance on every customer call.
Download the White Paper.