A Library Always On Site!
Field service technicians cannot make needed repairs without the right parts is a simple fact. However, lacking the right parts is just part of a larger need for a full field service package. Without access to the right manuals and the clients’ repair history, even having the required parts will not be enough to fix certain issues. And the last thing your organization and your customers’ need is a decrease in first time fix rates, require additional trips, or any other holdups that could cost the client resources and patience.
With ServiceMax, our complete suite of field service software allows users to manage the inventory locations, and stock history for any types of location from technician trucks, warehouses, depot repair facilities, or any other virtual inventory locations. With a constantly updated internal manual database, your technicians will have the right information, with the right parts. As well, your organization will get access to real-time inventory updates, that ensures your inventory is accurate, up-to-date, and audited thereby minimizing inventory write-downs and leakage.
To learn more about how ServiceMax can facilitate the most efficient customer repair database for your needs, watch our video and schedule a demo today.