Drive Customer Service Automation through Customer Communities
A strong customer relationship is the base for successful field service. Your customers need a platform to engage in and collaborate. They also want to have complete visibility of the service delivery process. ServiceMax helps you drive customer service automation with Customer Communities.
Customer Communities extend ServiceMax’s cloud-based field service suite and engages everyone. Use ServiceMax to:
- Enable customers check contract entitlements and generate service requests depending on their availability
- Offer customers the visibility of installed products, workarounds and solutions for emergencies
- Develop a company-to-customer interface through ServicePulse
- Set up multiple customer portals with self-registration for consumer access
- Generate service revenues with targeted cross-sell/up-sell messages depending on consumer preference
Do you want to have consistent access to consumer feedback and improve service delivery function? Get ServiceMax.