Analyze Customer Service Performance Management with ServiceMax
Do you want to evaluate customer service and field service performance management? Partner with ServiceMax!
Web collaboration has modified the role of customers. Today customers have become active participants of the field service delivery chain. ServiceMax offers Customer Portals that takes advantage of the cloud and enable consumers communicate with the concerned company.
Use ServiceMax’s Customer Communities to:
- Provide a favorable customer service experience, minimize operational costs by enabling the customer with self-service tools for work orders and scheduling
- Create service revenues with targeted up-sell/cross-sell recommendations based on customer preference
- Have access to customers for enhancing product design, service delivery and customer service practices
- Boost customer retention and loyalty and avoid the expensive truck trolls by offering access to database on the installed products
Want to combine self-service tools with consumer preference for earning profits? Get ServiceMax.