Revolutionizing Customer Service Report
The key to any service organization is having visibility over their entire operations. Access to information in a timely manner is important with changes happening in real-time. ServiceMax not only provides you and your executives the visibility you need, but it provides customers with the transparency they want.
ServiceMax helps customers deliver field service by helping customers drive revenue growth, deliver service delivery process, and delight customers.
ServiceMax's Customer portal helps customers to create and view their own service requests, and work orders giving them access to view solutions and installed products.
Management can also employ dashboards that offers real-time view of all work orders. ServiceMax's Dashboards and Reports offer you key performance indicators (KPIs) to keep your business profitable and competitive.
When you combine customer choice and transparency you get customer loyalty and profitability apart from complete visibility and strong functionality.