ServiceMax’s Dynamic Scheduling Capabilities Offer Customer Delight
A complex customer base and management of new products makes field service complex. The key to success is maximum technician utilization. Do you find it difficult to allocate jobs to your filed techs? If you want to offer customer delight and maintain high efficiency, you must ensure:
- You assign the correct field tech, with correct data and parts to solve a customer issue
- Your field techs don’t complain of infeasible schedules
- Your customers’ appointment time-slots are efficiently catered to
- Your techs devote more time in working smart than pointless travelling
- Your schedule is effective without negatively influencing customer delight and resolution times
- Your cherished customers are attended on priority
ServiceMax’s advanced and dynamic scheduling can help!
Using ServiceMax’s dynamic scheduling software you have access to an intelligent UI that manages automatic, interactive and manual scheduling procedures. It comes with a Dispatch Console, for you to set up and allocate multiple work orders. It helps you minimize the mean time to repair, maximize the first time fixes and fulfill customer SLA commitments on time.
Download our White Paper to know more.