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ServiceMax's Simplifies a Field Operations Officer's Job

Allocating the right tasks to the right field tech can be a challenge for the field operations officer. To ensure customer satisfaction and high efficiency, a Field Operations officer needs to:

  • Ensure field techs don't have infeasible and busy schedules
  • Help field techs work smart and cut down on pointless travel
  • Ensure priority customers gets attended first
  • Create an effective and efficient schedule that does not negatively impact customer satisfaction or resolution times

This is where ServiceMax steps in, making a Field Operation Officer's job easy. ServiceMax ensures flawless field service by offering:

  • Complete visibility – Allows service teams in-depth visibility into the total service delivery chain and the way it changes business
  • A comprehensive suite – Enables workforce optimization, scheduling, parts and reverse logistics, customer and partner communities, mobility and social collaboration
  • A cloud-based platform - ServiceMax is developed on Salesforce1 platform and runs on low cost subscription model

As a Field Operations Officer you need to rethink your field service strategy. Use ServiceMax to delight customers, drive growth and increase revenue opportunities. Download and read the White Paper to know more.