Log In

ServiceMax Simplifies Field Service for Transformers

Field service for transformers is a mix of challenges and opportunities. With business expansion, customer data is often lost or not captured. This makes fulfilling customer demands difficult. To offer customer delight and maintain business efficiency, your transformer business must ensure:

  • The right task is allocated to a field tech experienced to execute the task
  • Field techs are not held up due to busy or overbooked schedules
  • Field techs spend valuable time working than traveling unnecessarily
  • Scheduling efficiency without negatively affecting resolution times or consumer satisfaction
  • High-priority customers are attended first

ServiceMax’s advanced scheduling provides an intuitive UI to effectively manage automatic, interactive, and manual scheduling process. Use ServiceMax to:

  • Empower dispatchers with a configurable and interactive dispatch console
  • View work orders that are listed based on user query criteria such as high priority, assigned and unassigned
  • Cater to SLA commitments on time and effectively
  • Prioritize assignments depending on part availability, service request or customer priority
  • Maximize the first time fix rates and enhance customer satisfaction

Give a face-lift to your transformer field service with ServiceMax. Want to know more about ServiceMax’s field service capabilities? Download and read the listed Case Study.