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Field Tech Tracking Software Helps to Increase Field Technician Utilization

Proper time management and technician utilization are crucial for running a successful field service business. Are your field techs working more and traveling less? Are you aware of the time they are spending in their vans and customer site? Do you want to ensure timely arrivals on site? ServiceMax’s field tech tracking software can help.

The field tech tracking software helps you view, define and track service and the partner service teams along with their concerned territories. Use ServiceMax to:

  • Allow partner field techs to generate, assign, debrief, close and update field work orders
  • Monitor work orders for preventive and the break/fix cases
  • Allow field techs to update work orders from mobile phones, both offline and online
  • Guide the field techs and partners via the workflows to offer reliable and high-quality service on every visit
  • Fulfil customer SLA promises on time
  • Ensure that consumer appointment time slots get attended
  • Minimize the billing mistakes
  • Gain clarity on the work that needs to be done

Want to serve your customers better by accurately tracking service requests? Get ServiceMax.