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Field Workforce Scheduling

In field service, it is important to ensure that only the right technician is dispatched to the right job. Though leveraging the opportunities and trust that a technician has with customers can be utilized to promote new products, services or solutions, proper scheduling and optimization is essential to ensure successful field service operation.

ServiceMax's sophisticated scheduling capabilities provide an exceptional UI to control fully interactive, manual as well as completely automatic scheduling processes. Not only that, for various work orders, you can use the drag and drop dispatch console to assign schedules. This helps raise first time fix rates and reduce repair mean time by sending quickly the right technician to the job. The scheduling functionality, on the other hand, increases a technician’s time and efficiency.

ServiceMax is an end-to-end field service software that provides clients complete visibility and strong functionality. It helps businesses to improve revenue growth and maintain high customer service.