Optimax Workforce Management Software
Automating the process of managing your techs in the field can increase revenue, customer satisfaction, and much more. With ServiceMax's cloud-based solution, your field worker automation can be seamlessly managed in a centralized system that evolves as your business needs change.
Now, your processes of service management can be automated as your technicians have access to all the required nformation from the field. This comprises of product manuals/videos, customer service history, product repair records and so on. This cuts down calls to dispatchers and helps increase the first time fix rate. Scheduling and dispatch can maximize available resources while cutting down administrative work.